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Could not find shared document directory error

New Here ,
Aug 05, 2018

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Hello Team,

I have windows 10 and I updated adobe premiere pro cc to the latest one (2018). Now it gives me an error message when I'm trying to open it. 123.jpg

Please help me with this.

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Correct answer by LAD3D | Community Beginner

I just had the same problem and then realized I had inadvertently activated the Controlled folder access in Windows Defender Security Center the other day. My solution, make sure the Controlled folder access is set to OFF … I hope this helps.Controlled Folder Access.jpg

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Could not find shared document directory error

New Here ,
Aug 05, 2018

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Hello Team,

I have windows 10 and I updated adobe premiere pro cc to the latest one (2018). Now it gives me an error message when I'm trying to open it. 123.jpg

Please help me with this.

Community Beginner
Correct answer by LAD3D | Community Beginner

I just had the same problem and then realized I had inadvertently activated the Controlled folder access in Windows Defender Security Center the other day. My solution, make sure the Controlled folder access is set to OFF … I hope this helps.Controlled Folder Access.jpg

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Aug 05, 2018 1
Adobe Community Professional ,
Aug 05, 2018

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Aug 05, 2018 1
Adobe Employee ,
Aug 05, 2018

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Hi chathurar25786788,

Sorry for the trouble. Are you using a roaming user profile? What is the location of the documents folder? Is it located on a server?

Are you logged in as an Administrator?

Thanks,

Vidya

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Aug 05, 2018 0
New Here ,
Sep 14, 2018

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Is there an answer for this or should I give up on Premiere CC and try CS6?

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Sep 14, 2018 0
LEGEND ,
Sep 14, 2018

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Have you tried Steps 3D and 3G listed above?

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Sep 14, 2018 0
LEGEND ,
Aug 06, 2018

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Try Steps 3D and 3G below.  Report back.

Unofficial Premiere Pro Troubleshooting Guide

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Aug 06, 2018 1
New Here ,
Feb 28, 2019

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Same problem, problem - Protection against Ransom software setting.

Switched to off and reinstalled Adobe software without problems.

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Feb 28, 2019 0
Community Beginner ,
Oct 07, 2018

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I just had the same problem and then realized I had inadvertently activated the Controlled folder access in Windows Defender Security Center the other day. My solution, make sure the Controlled folder access is set to OFF … I hope this helps.Controlled Folder Access.jpg

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Oct 07, 2018 6
New Here ,
Oct 15, 2018

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what a lifesaver!  thank you!!

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Oct 15, 2018 0
New Here ,
Nov 06, 2018

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I had the same problem.  You can keep Controlled Folder Access turned on. 

You just have to go in allow the app to access the folder.  

You should get a notification in Windows Notifications on the bottom right button on the Taskbar.

Click on one of the notifications that shows unauthorized changes blocked.

Then click on "Allow an app through Controlled Folder Access"

Then click on "Add an allowed app"

Then select "Recently blocked apps"

Then select the ones related to Adobe.

I had to do this even during installation and then also upon first launching.

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Nov 06, 2018 1
New Here ,
Mar 06, 2019

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Yep just switched that on last night lol

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Mar 06, 2019 0
Adobe Employee ,
Nov 09, 2018

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Hi chathurar25786788,

Please let us know if you were able to solve the issue with Premiere Pro launch.

Thanks,

Sumeet

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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Yes thank you! It was an issue with windows 10 permissions setting which I disabled. Now things work as normal.

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Nov 09, 2018 0