could not synchronize one or more clips PP 13.1

Community Beginner ,
May 31, 2019 May 31, 2019

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I've used Vegas for years, and decided to give Premiere Pro another go, and happened to notice a trial was available.  One of the things I was looking forward to, is having integrated clip sync.  I took two shots, one from a Sony A6500 and the other from a Panasonic GX8.  Both in 2160/24.  Used audio to sync, which had a loud clap on both camera tracks.  I get the following error:

could not synchronize one or more clips because a match could not be found.

Now I know this has been posted before.  But I have tried every suggestion I can find.  Funnily enough, I own Pluraleyes, which was a must for Vegas.  Clips sync up perfectly. 

PPro 13.1 Wintel 10

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Adobe Community Professional ,
May 31, 2019 May 31, 2019

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I'm using multi-cam daily.

What settings did you have to sync by ... or probably easiest, make a screen-grab of you multi-cam creation dialog and drag/drop it onto your reply box.

Neil

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Community Beginner ,
May 31, 2019 May 31, 2019

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Certainly.  Here it is.  By the way, I have tried all three options for audio track channel.  Same result.  

Screenshot 2019-05-31 14.32.13.png

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Community Beginner ,
Jun 03, 2019 Jun 03, 2019

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After trying every permutation I can think of, I can only assume audio sync is broken.  Fortunately, I did manage to import a Pluraleyes sync, enable multicam on that timeline and it works.  I was really hoping that native audio synch would work, but I already own Pluraleyes, so I guess it's liveable. 

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Adobe Community Professional ,
May 31, 2019 May 31, 2019

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You need to have each audio/video on a different track

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I also have this problem. Sometimes it mysteriously works fine, most of the time it does not. In this case, and most, I am trying to sync two files from idential Sony cameras with the same frame rate and resolution, etc. I am new to Premiere Pro and certainly suspect ignorance on my part, but I have tried every possible variable of this and I wind up having to line the clips up manually. That's a deal breaker, as I use syncronized PiP features constantly. Any suggestions appreciated.

Premiere Pro Sync Errors.JPG

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