Crash on project in Premiere Pro 14.7

Community Beginner ,
Dec 09, 2020

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My Premiere Pro keeps crashing

It has been noted that the errors happen on systems that have control surfaces attatched or support installed. I have an Avid artist fader bank, a ripple grading surface and palette gear attached so I am so not going to use these versions

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Crash on project in Premiere Pro 14.7

Community Beginner ,
Dec 09, 2020

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My Premiere Pro keeps crashing

It has been noted that the errors happen on systems that have control surfaces attatched or support installed. I have an Avid artist fader bank, a ripple grading surface and palette gear attached so I am so not going to use these versions

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Crash

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Dec 09, 2020 2
Community Beginner ,
Dec 09, 2020

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Yeah, mine too.

The worst is crash without any warning. It's a nightmare!

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Dec 09, 2020 1
Adobe Employee ,
Dec 10, 2020

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Sorry Ryan,

Can we have more info on this? Need to know full details on your system and media please.

 

Thanks,
Kevin

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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I am using a Mac 2020 i7 

128 gb ram

version 10.15.7

AMD Raeon Pro 5500 8gb

Premiere 14.7 update

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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3 min into working of project. either wheel of death or no warning at all.

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Dec 10, 2020 0
Adobe Employee ,
Dec 10, 2020

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Can you test with a brand new project? Did you try any troubleshooting yet, like emptying media cache and trashing prefs? Let me know.

 

Thanks,
Kevin

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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Yes me too. When I create a new layer, the program freezes. I can't work because of this bug

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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I have the same issue.

 

Running on new Mac Mini M1 with Big Sur - when I go to click on older sequences in my project the program quits out.

Things I have tried:

1. Updated all plugins from BorisFX (Mocha, BCC, SA)

2. Reset premiere prefs

3. Reset workspace prefs

4. Deleted and rest cache location

5. Created a new project file and copied the sequence into it

6. Unlinked and relinked media

 

At a loss as to what else to try. Pulling my hair out as I can't go back and revise some previous sequences without crashing.

 

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Dec 10, 2020 0
Explorer ,
Dec 10, 2020

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If its a crash when you drag a clip to make a  new layer or track. Or if  you try to deleta sequence or if you try to adjust some parameters in Sequence settings... Then you are with the rest of us unable to use the 4.6 or 4.7 updates.  Roll back to 4.5 or earlier

 

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Dec 10, 2020 2
Community Beginner ,
Dec 10, 2020

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Sometimes it is when I try to delete a sequence, but it is mainly when I got to another bin and simply click on a sequence that had been closed. Will try rolling back and see if that helps.

Thanks,
Gar

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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I tested the same project on my laptop running 14.7 and no issues. Strange - rolling back to 14.5 on the desktop to see if that helps and will report back.

 

Gar

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Dec 10, 2020 0
Explorer ,
Dec 10, 2020

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It has been noted that the errors happen on systems that have control surfaces attatched or support installed. I have an Avid artist fader bank, a ripple grading surface and palette gear attached so I am so not going to use these versions

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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No dice so it must be something that differs between the two systems or something to do with Big Sur / M1 chip vs. my Intel laptop. If I find a fix I will report back - otherwise, I am baffled why it works on one device and not the other.

 

Gar

 

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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Just saw your post after I posted my update. I do have a wacom tablet connected and a Steam Deck. Will check to see that those drivers are up to date.

-Gar

 

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Dec 10, 2020 1
Explorer ,
Dec 10, 2020

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Its not the drivers. It something about having something a control surface added in the preferences - control surface section

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Dec 10, 2020 1
Explorer ,
Dec 10, 2020

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 Theres a lot of us having ssues with 14.6 and 14,7

 

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Dec 10, 2020 0
Adobe Employee ,
Dec 10, 2020

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C,

Yes, it is a known issue with control surfaces. Sorry about that. It's being fixed now. 

 

Thanks,
Kevin

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Dec 10, 2020 0
Adobe Employee ,
Dec 10, 2020

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Gar,

Control surface issue is a bug. You'll have to either unplug the devices or move back to an earlier version of Premiere Pro. Sorry.

Thanks,

Kevin

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Dec 10, 2020 1
Adobe Employee ,
Dec 10, 2020

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My guess is you were hitting the 14.6 bug around custom workspaces and "floating" panels. The bug was fixed in 14.7. The control surfaces bug was introduced in 14.7. That is what is probably going on there.

 

Thanks,
Kevin

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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I tried resetting the workspaces as noted above. I have also rolled back to 14.5 but still having issues. Will try and unplug the Wacom and Stream Deck next.

Gar

 

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Dec 10, 2020 0
Community Beginner ,
Dec 10, 2020

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FYI - Unplugging the Wacom, Stream Deck and PreSonos Studio did not work - even on 14.5 - I thought it may also be the networked SNS EVO drive, but I also accessed the same drive with the laptop so I don't think it is that.

 

Gar

 

 

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Dec 10, 2020 0
Community Beginner ,
Dec 18, 2020

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I am having problems as well. 14.5 it was ok other then. When I cick off the main window I loes half of my hotkeys. They said it was fixed but I am still having the same problem in 14.7. Also I've noticed if I do color grad after I do any type of speed up of video the color lum scope no longer works. What is this a bad beta joke or some thing? I feel like adobe should have not droped the last 2 updates they are not making it any better.

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Dec 18, 2020 0