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Crash while Building in Encore CS6

Community Beginner ,
Jul 28, 2020

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Hello i have CS6 on Windows 10 with an I7 8th gen processor, 8gb of ram and a radeon 350 (oem) graphics card.

I have been using encore for 1 blu ray and it worked. i recently tried to build my latest project and it was building right through the end where it just stopped and then closed encore. ive been trying to find the project that was built but i couldnt find it.

Please help 

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Crash, Error or problem, Freeze or hang, Performance

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Crash while Building in Encore CS6

Community Beginner ,
Jul 28, 2020

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Hello i have CS6 on Windows 10 with an I7 8th gen processor, 8gb of ram and a radeon 350 (oem) graphics card.

I have been using encore for 1 blu ray and it worked. i recently tried to build my latest project and it was building right through the end where it just stopped and then closed encore. ive been trying to find the project that was built but i couldnt find it.

Please help 

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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111

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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Do a windows search.

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Jul 28, 2020 0
Community Beginner ,
Jul 28, 2020

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I already searched for the file and i could not find it, i also see that i did not lose any gigabytes to the file, so it must not have been built 

 

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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If it crashed, I doubt you have a usuable disk image/folder. If you were transcoding files as part of the build, they will be in the main Encore project folders.

 

What were you building to: image or folders?

 

Stan

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Jul 28, 2020 0
Community Beginner ,
Jul 28, 2020

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i was building it to folders, but i tried building it to an image too, i tried DVD image and that worked. so i think the problem lies with it being blu ray 

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Jul 28, 2020 0
Most Valuable Participant ,
Jul 28, 2020

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>have been using encore for 1 blu ray and it worked

 

I will presume that means that you do know that to create a blu ray with Encore you MUST use Run as Administrator to assign FULL Windows permissions (also, as far as I know, to create a dual layer DVD)

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Jul 28, 2020 0
Community Beginner ,
Jul 28, 2020

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i did not know about the administrator part, i am going to try that out right now, thanks in advance 

 

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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John's note is important.

 

If you were building to a Bluray folder, Encore creates a temporary folder ("BDMV") in the location you specify with a "temp" folder in it. Eventually that temp folder has all the build in it. Once Encore finishes the build, it renames/replaces/moves the files so the top level folder is the name you specified. 

 

I was testing with using the "cancel" button to see what was created. On my final test, I interrupted Encore's renaming, and the file contents worked. So you can try to find that temporary "BDMV" and see if the BDMV inside it works.

 

If John's suggestion does not do the trick, you can try posting a screenshot of the Encore flowchart. Also be sure to check the Check Project button in the Build panel. Many errors are missed by this, but sometimes it identifies one that is helpful.

 

Stan

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Jul 28, 2020 1
Community Beginner ,
Jul 28, 2020

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I exported it when i was Administrator, Didn't work unfortunateltily heres what my flowchart looks like 

Flowchart 1.PNGflowchart 2.PNGFlowchart 3.PNG

 

 

 

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Jul 28, 2020 0
Community Beginner ,
Jul 28, 2020

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also i did an error check and there were no errors

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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How many buttons do you have on one menu: cannot have more then 32.

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Jul 28, 2020 0
Community Beginner ,
Jul 28, 2020

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i have a chapter selection with 23 buttons, but those did work when i built it as a DVD instead of a blu ray 

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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Is the footage SD or HD.

Are you frameserving from Premiere or do you have the files already encoded and loaded them into Encore.

Is this a DVD menu your are trying to burn into a Bluray?

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Jul 28, 2020 0
Community Beginner ,
Jul 29, 2020

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It's HD and i already exported it from premiere pro as an MT2S file with chapters added in them.

and im not burning a dvd menu into a blu ray, this menu is self made via photoshop

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Jul 29, 2020 0
Adobe Community Professional ,
Jul 29, 2020

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Make sure when exporting from Premiere the multiplexer is off.

Best is to use separate video and audio files.

My experience with Encore is when it does not work I start with a new project.

I do reuse the menu.

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Jul 29, 2020 0
Community Beginner ,
Jul 29, 2020

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Yeah i do use seperate Audio and Video Files, i will check on the multiplexer thing and report back.

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Jul 29, 2020 0
Most Valuable Participant ,
Jul 28, 2020

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To clarify... right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with a Windows Administrator account, and which fixes several "odd" problems... To create a two layer DVD or a BluRay, you MUST have Encore set to use the Run as Administrator option

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Jul 28, 2020 1
Community Beginner ,
Jul 29, 2020

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Yeah i did that but that didn't work either 

 

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Jul 29, 2020 0