Crash while Building in Encore CS6

[ruben-egmond\]

Hello i have CS6 on Windows 10 with an I7 8th gen processor, 8gb of ram and a radeon 350 (oem) graphics card.

I have been using encore for 1 blu ray and it worked. i recently tried to build my latest project and it was building right through the end where it just stopped and then closed encore. ive been trying to find the project that was built but i couldnt find it.

Please help 

[Ann Bens]

Do a windows search.

[ruben-egmond\]

I already searched for the file and i could not find it, i also see that i did not lose any gigabytes to the file, so it must not have been built 

[Stan Jones]

If it crashed, I doubt you have a usuable disk image/folder. If you were transcoding files as part of the build, they will be in the main Encore project folders.

What were you building to: image or folders?

Stan

[ruben-egmond\]

i was building it to folders, but i tried building it to an image too, i tried DVD image and that worked. so i think the problem lies with it being blu ray 

[John T Smith]

>have been using encore for 1 blu ray and it worked

I will presume that means that you do know that to create a blu ray with Encore you MUST use Run as Administrator to assign FULL Windows permissions (also, as far as I know, to create a dual layer DVD)

[ruben-egmond\]

i did not know about the administrator part, i am going to try that out right now, thanks in advance 

[Stan Jones]

John's note is important.

If you were building to a Bluray folder, Encore creates a temporary folder ("BDMV") in the location you specify with a "temp" folder in it. Eventually that temp folder has all the build in it. Once Encore finishes the build, it renames/replaces/moves the files so the top level folder is the name you specified. 

I was testing with using the "cancel" button to see what was created. On my final test, I interrupted Encore's renaming, and the file contents worked. So you can try to find that temporary "BDMV" and see if the BDMV inside it works.

If John's suggestion does not do the trick, you can try posting a screenshot of the Encore flowchart. Also be sure to check the Check Project button in the Build panel. Many errors are missed by this, but sometimes it identifies one that is helpful.

Stan

[ruben-egmond\]

I exported it when i was Administrator, Didn't work unfortunateltily heres what my flowchart looks like 

[ruben-egmond\]

also i did an error check and there were no errors

[Ann Bens]

How many buttons do you have on one menu: cannot have more then 32.

[ruben-egmond\]

i have a chapter selection with 23 buttons, but those did work when i built it as a DVD instead of a blu ray 

[Ann Bens]

Is the footage SD or HD.

Are you frameserving from Premiere or do you have the files already encoded and loaded them into Encore.

Is this a DVD menu your are trying to burn into a Bluray?

[ruben-egmond\]

It's HD and i already exported it from premiere pro as an MT2S file with chapters added in them.

and im not burning a dvd menu into a blu ray, this menu is self made via photoshop

[Ann Bens]

Make sure when exporting from Premiere the multiplexer is off.

Best is to use separate video and audio files.

My experience with Encore is when it does not work I start with a new project.

I do reuse the menu.

[ruben-egmond\]

Yeah i do use seperate Audio and Video Files, i will check on the multiplexer thing and report back.

[John T Smith]

To clarify... right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with a Windows Administrator account, and which fixes several "odd" problems... To create a two layer DVD or a BluRay, you MUST have Encore set to use the Run as Administrator option

[ruben-egmond\]

Yeah i did that but that didn't work either 

[ruben-egmond\]

This is Also what the build button looks like, i hope i didn't do something weird here 

[Ann Bens]

What kind of drive is X.

Make sure you use an internal drive.

[ruben-egmond\]

X is my internal built in drive

[ruben-egmond\]

i tried removing the chapter selection, and it still did not work 😞

[ruben-egmond\]

ill try to reinstall encore, see if that helps

[Ann Bens]

I would start with a new project.

[Averdahl]

I second what Ann said. When project starts to crash it can take days to forever to solve the problem and many times it cannot even be solved. It´s just a waste of time trying to fix those projects.

Creating a new project is the way to go with Encore. If you have created the menues in Encore you can export them and re-use them again. And, when rebuilding the project you have already done all planning so the time it takes will be much shorter.