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Crashes and 'Not Responding' Despite Project Size. Can't Explain

Participant ,
Dec 03, 2020 Dec 03, 2020

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Hello,

 

For the past few months I've had extremley slow load times, consistant crashing, 'Not Responding' messages with simply clicking on an area, and it's getting more frusterating. I honestly do not know how to explain it. I'm using a Z8 Workstation, and I'm using a NvidiaQuadro P4000 Graphics Card. I can provide more info if anyone needs it, but I'm just really confused.

 

I'm using a 49" LG UltraWide monitor. Is that pulling too much from the Graphics card?

 

I get similar issues with Lightroom too (where it takes forever to import images). Ironically, my 2015 MacBook Pro loads faster, which adds to my frustation. Any help is appreciated.

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Crash , Freeze or hang , Hardware or GPU , Performance

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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Tried restalling and using the cleaner tool?

Post complete comp specs and setup of drives.

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Participant ,
Dec 03, 2020 Dec 03, 2020

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What would be the easiest way to post the specs?

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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Just type them out.

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Participant ,
Dec 03, 2020 Dec 03, 2020

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Oh, Sorry. What I meant to ask is 'where do I find these specs'

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Participant ,
Dec 04, 2020 Dec 04, 2020

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Just trying to get help in posting my specs

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Community Expert ,
Dec 04, 2020 Dec 04, 2020

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Surly you know what is inside your computer

cpu, disks and setup, OS build....

Try Device Manager.

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Participant ,
Dec 04, 2020 Dec 04, 2020

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Oh ok, I didn't know if it stored in a list somewhere:

 

Here's what it says in Device Manager:

 

  • Computer: ACPI x64-Based PC
  • Disk Drives: Samsung MZVLB1T0HALR-00H2 , Samsung MZVLB1T0HALR-00H2 , WDC WD40EZRX-00SPEB0
  • Display Adatpters: NVIDIA Quadro P4000
  • DVD/CD-ROM Drives: hp HLDS BDRE BU40N
  • Human Interface Devices: HID-compliant consumer control device , HID-compliant consumer control device , HID-compliant system controller , HID-compliant vendor-defined device , HID-compliant vendor-defined device, USB Input Device, USB Input Device , USB Input Device , USB Input Device , USB Input Device
  • Monitors: LG HDR DQHD(Display Port)
  • Network Adaptors: Intel(R) Ethernet Connection (3) 1219-LM , Intel(R) Ethernet Connection X722 , Intel(R) Ethernet Connection X722 for 1GbE , Netgear A6200 Wifi Adapter , WAN Miniport (IKEv2) , WAN Miniport (IP) , WAN Miniport (IPv6) , WAN Miniport (L2TP) , WAN Miniport (Network Monitor) , WAN Miniport (PPOE) , WAN Miniport (PPTP) WAN Miniport (SSTP)
  • Processors: Intel(R) Xeon(R) Gold 5120 CPU @2.20GHz  (It has 56 of these)

 

Let me know what other info would be helpful; I tried to export the entire device manager as a txt file, but there was no 'print' option.

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Community Expert ,
Dec 04, 2020 Dec 04, 2020

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Only thing I see is a WD green spinning drive: dont use that other then as backup.

And reinstall as mentioned above.

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Participant ,
Dec 04, 2020 Dec 04, 2020

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Ok, I will see what I am using that drive for and get back to you, thanks!

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Participant ,
Dec 04, 2020 Dec 04, 2020

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After some digging, I'm finding that Adobe CC itself is loaded on one of the Samsung SSDs , but I'm saving the projects and files themselves on the spinning drive. So, when the project is loading, it's loading from the spinning drive. Would that explain things?

 

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LEGEND ,
Dec 04, 2020 Dec 04, 2020

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It might if disk permissions have changed.

It also might if the green drive is nearly full.

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Participant ,
Dec 06, 2020 Dec 06, 2020

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Not sure about disk permissions; haven't ever touched them. It's only half-full as well.

 

Do you think upgrading to a SSD will help?

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Participant ,
Dec 09, 2020 Dec 09, 2020

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Would it be worth upgrading to the SSD?

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Community Expert ,
Dec 10, 2020 Dec 10, 2020

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Spinning drives are only suited for back up, so yes SSD would be a better option.

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Participant ,
Dec 10, 2020 Dec 10, 2020

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Ok cool. I will upgrasde and circle back. Thanks for the help!

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