Crashes and 'Not Responding' Despite Project Size. Can't Explain

Explorer ,
Dec 03, 2020 Dec 03, 2020

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Hello,

 

For the past few months I've had extremley slow load times, consistant crashing, 'Not Responding' messages with simply clicking on an area, and it's getting more frusterating. I honestly do not know how to explain it. I'm using a Z8 Workstation, and I'm using a NvidiaQuadro P4000 Graphics Card. I can provide more info if anyone needs it, but I'm just really confused.

 

I'm using a 49" LG UltraWide monitor. Is that pulling too much from the Graphics card?

 

I get similar issues with Lightroom too (where it takes forever to import images). Ironically, my 2015 MacBook Pro loads faster, which adds to my frustation. Any help is appreciated.

TOPICS
Crash, Freeze or hang, Hardware or GPU, Performance

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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Tried restalling and using the cleaner tool?

Post complete comp specs and setup of drives.

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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What would be the easiest way to post the specs?

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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Just type them out.

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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Oh, Sorry. What I meant to ask is 'where do I find these specs'

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Explorer ,
Dec 04, 2020 Dec 04, 2020

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Just trying to get help in posting my specs

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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Surly you know what is inside your computer

cpu, disks and setup, OS build....

Try Device Manager.

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Explorer ,
Dec 04, 2020 Dec 04, 2020

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Oh ok, I didn't know if it stored in a list somewhere:

 

Here's what it says in Device Manager:

 

  • Computer: ACPI x64-Based PC
  • Disk Drives: Samsung MZVLB1T0HALR-00H2 , Samsung MZVLB1T0HALR-00H2 , WDC WD40EZRX-00SPEB0
  • Display Adatpters: NVIDIA Quadro P4000
  • DVD/CD-ROM Drives: hp HLDS BDRE BU40N
  • Human Interface Devices: HID-compliant consumer control device , HID-compliant consumer control device , HID-compliant system controller , HID-compliant vendor-defined device , HID-compliant vendor-defined device, USB Input Device, USB Input Device , USB Input Device , USB Input Device , USB Input Device
  • Monitors: LG HDR DQHD(Display Port)
  • Network Adaptors: Intel(R) Ethernet Connection (3) 1219-LM , Intel(R) Ethernet Connection X722 , Intel(R) Ethernet Connection X722 for 1GbE , Netgear A6200 Wifi Adapter , WAN Miniport (IKEv2) , WAN Miniport (IP) , WAN Miniport (IPv6) , WAN Miniport (L2TP) , WAN Miniport (Network Monitor) , WAN Miniport (PPOE) , WAN Miniport (PPTP) WAN Miniport (SSTP)
  • Processors: Intel(R) Xeon(R) Gold 5120 CPU @2.20GHz  (It has 56 of these)

 

Let me know what other info would be helpful; I tried to export the entire device manager as a txt file, but there was no 'print' option.

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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Only thing I see is a WD green spinning drive: dont use that other then as backup.

And reinstall as mentioned above.

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Explorer ,
Dec 04, 2020 Dec 04, 2020

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Ok, I will see what I am using that drive for and get back to you, thanks!

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Explorer ,
Dec 04, 2020 Dec 04, 2020

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After some digging, I'm finding that Adobe CC itself is loaded on one of the Samsung SSDs , but I'm saving the projects and files themselves on the spinning drive. So, when the project is loading, it's loading from the spinning drive. Would that explain things?

 

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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It might if disk permissions have changed.

It also might if the green drive is nearly full.

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Explorer ,
Dec 06, 2020 Dec 06, 2020

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Not sure about disk permissions; haven't ever touched them. It's only half-full as well.

 

Do you think upgrading to a SSD will help?

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Explorer ,
Dec 09, 2020 Dec 09, 2020

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Would it be worth upgrading to the SSD?

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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Spinning drives are only suited for back up, so yes SSD would be a better option.

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Explorer ,
Dec 10, 2020 Dec 10, 2020

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Ok cool. I will upgrasde and circle back. Thanks for the help!

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