Create Transcript unable to connect to server

New Here ,
Apr 27, 2021 Apr 27, 2021

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I'm trying to create a transcript in Premiere Pro and even though I'm authenticated to CC, the dialogue box says it can't connect (see the information icon).  Here's a screenshot:

goldbergjeffrey_0-1619558703739.png

I'm running this release of Premiere Pro 

 

goldbergjeffrey_1-1619558745962.png

Thanks for any assistance you may be able to provide.

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Audio, Error or problem

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi goldbergjeffrey,

 

That's something new. Have you tried signing out from the Creative Cloud desktop app and signing back in?

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Yes, I logged out and back in and the problem persisted. I've read some articles about removing host file information and such but I'm struggling to find them on my mac.

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I had no entries in my host file. I've restarted my system. Still not able to transcribe 😞

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Same issue if I try in premiere Pro beta:

 

goldbergjeffrey_0-1619612462055.png

 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Attaching log file.

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Bump. I contacted Adobe customer support and they've asked me to attempt to bump this issue up. Please help. 

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi goldbergjeffrey,

 

Sorry for the delay. Could you try connecting to a different network and see if that helps. You could connect your computer to your phone's hotspot to test.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
May 01, 2021 May 01, 2021

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Still an issue. I've removed VPN, reinstalled Premiere Pro, and I'm testing with just an audio file.

Still not working.

Jeffrey_Goldberg_0-1619889117921.png

 

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