Creative Cloud 플랜에서 판매중인 상품을 정상 카드결제를 했지만 지금 프리미어 프로를 계속 다시 구매하라는 문구가 떠있습니다.

New Here ,
Apr 10, 2021 Apr 10, 2021

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Creative Cloud 플랜에서 판매중인 상품을 정상 카드결제를 했지만 지금 프리미어 프로를 계속 다시 구매하라는 문구가 떠있습니다.(사진 첨부)

그리고 주문내역에도 아무런 내역이 없는걸로 나옵니다.

카드사의 결제 안내문자도 정상적으로 와있는상태인데 왜 이런 상태가 계속인건지요??

Creative Cloud 플랜 중에서 학생및교사 상품 구매하였습니다.

프리미어프로구매오류.png

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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