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CRM Files Importing audio but not video

New Here ,
Sep 18, 2020

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So I am trying to import CRM files from my 1DX Mark III into Premier Pro and when I attempt to import them, most of the files will only import about half a second of video and then the remainder is just the audio. 

 

How am I able to make sure the entire clips video is imported?

 

Regards,

Alex

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How to, Import

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CRM Files Importing audio but not video

New Here ,
Sep 18, 2020

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So I am trying to import CRM files from my 1DX Mark III into Premier Pro and when I attempt to import them, most of the files will only import about half a second of video and then the remainder is just the audio. 

 

How am I able to make sure the entire clips video is imported?

 

Regards,

Alex

TOPICS
How to, Import

Views

71

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Sep 18, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi Alex,

 

We're sorry about this. Please let us know the version of Premiere Pro that you are using. Also, if possible please send a download link for the sample media to test the issue at our end.

 

Thanks,

Sumeet

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Sep 25, 2020 0
New Here ,
Sep 26, 2020

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I am using the latest verision (14.4) and all of the footage imports and plays back fine in Final Cut Pro. 

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Sep 26, 2020 0
Adobe Employee ,
Sep 29, 2020

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Please provide a download link for the sample media. It will help us to diagnose the issue properly.

 

Thanks,

Sumeet

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Sep 29, 2020 0