Cursor keeps loading and flickering

New Here ,
Jan 05, 2021

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Asus VivoBook Pro 15 N580VD-E4392T

256GB SSD+1TB HDD

Intel Core i7-7700HQ

GeForce GTX 1050

16 GB RAM

My hardware shouldn't be a problem, but when I open Premiere pro (or Illustrator) my cursor just keeps on loading(the round icon that appears next to the cursor) and flickering. I can't click anything. The flickering causes the "File" window to close as soon as I press it. I have used the programs before but since the 2020 version it just doesn't work. After Effects and Character Animator seem to be working just fine.

 

 

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Adobe Community Professional ,
Jan 05, 2021

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How long does this occur for? Seconds? Minutes?

I haven't heard of this issue before and this is a long shot but can you check if you have any Windows scaling going on?

Press your Windows key and type "Display" then press return

Image 2.jpg

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New Here ,
Jan 05, 2021

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Thanks for the quick reply! 

Unfortunately the scaling doesn't seem to be the issue. The video displays what actually happens when I open a project.

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New Here ,
Jan 05, 2021

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I forgot to mention that it doesn't stop. It just keeps on glitching.

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Adobe Community Professional ,
Jan 05, 2021

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Have you tried resetting preferences? Or reinstalling Premiere?

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New Here ,
Jan 06, 2021

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I have tried that multiple times because I saw it in other community posts but that doesn't seem to do the job.

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Adobe Community Professional ,
Jan 05, 2021

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do you have any other programs running at the same time?  

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KalylNoryn AUTHOR LATEST
New Here ,
Jan 06, 2021

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No I don't, except for my antivirus. I've turned it off to check if it's the GPU, but it's not. I do notice in Task Manager there are a lot of background programs running from Adobe itself, but I don't think that's it.

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