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Custom keyboard shortcuts gone after update - what to do?

New Here ,
Jul 16, 2017

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Fellow editors!

This is a very annoying problem I have. Every time Premiere Pro updates, I am losing all of my custom keyboard shortcuts, my custom panel, my sequence presets ( I use quite a few) and other settings. I am using the sync function, but it doesn't download anything when I am syncing, or trying to download it. And I have synced my previous settings before it updated. This means I have to make them all over again. And I am using Premiere pro almost every day for work (news is a bitch sometimes). I have tries to search for this for some time, but I can´t find any answer for what the problem is.

Please help..!

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Custom keyboard shortcuts gone after update - what to do?

New Here ,
Jul 16, 2017

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Fellow editors!

This is a very annoying problem I have. Every time Premiere Pro updates, I am losing all of my custom keyboard shortcuts, my custom panel, my sequence presets ( I use quite a few) and other settings. I am using the sync function, but it doesn't download anything when I am syncing, or trying to download it. And I have synced my previous settings before it updated. This means I have to make them all over again. And I am using Premiere pro almost every day for work (news is a bitch sometimes). I have tries to search for this for some time, but I can´t find any answer for what the problem is.

Please help..!

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Jul 16, 2017 0
Adobe Community Professional ,
Jul 16, 2017

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Did you sync settings?

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Jul 16, 2017 0
New Here ,
Jul 16, 2017

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Yes, I chose to upload my settings from the Mac to the Cloud. But when I try to sync settings with the new version, there isn´t any...

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Jul 16, 2017 0
Explorer ,
Nov 09, 2017

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I have this problem as well.  I assumed the update would carry over my settings in the cloud, such as keyboard shortcuts - very important to me.  When I tried downloading my settings, my custom keyboard was not there.  I opened PP2017 and my settings and shortcuts are still there.  I uploaded those settings.  Quit PP2017, opened PP2018, downloaded settings:  everything is PP defaults, no custom keyboard.   This company continually disappoints me with lack of attention to detail.  Things like this are missed in every upgrade.  So much time wasted.  I will put in my request for a fix.  And until it is fixed, I'll keep using 2017. 

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Nov 09, 2017 0
Adobe Community Professional ,
Nov 09, 2017

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In 2018, after you sync settings, do your custom shortcuts appear as an option in the drop down menu on the Keyboard Shortcuts panel?

Screen Shot 2017-11-09 at 8.28.47 AM.png

MtD

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Nov 09, 2017 1
Explorer ,
Nov 09, 2017

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Hi Meg,

No, my custom shortcuts do not show up in that preset menu, even after uploading my settings.  I see only the first 4 listed in your screenshot (and I assume that [custom] indicates a preset that wasn't named).  I name my personal presets.  It just doesn't exist in my Cloud account or in PP2018.

Richard

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Nov 09, 2017 0
Adobe Community Professional ,
Nov 09, 2017

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Out of curiosity, in your sync settings preferences, is Keyboard Shortcuts checked?

Screen Shot 2017-11-09 at 8.59.58 AM.png

MtD

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Nov 09, 2017 0
Explorer ,
Nov 09, 2017

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Yes, keyboard settings is checked and "automatically clear all settings on application quit" is unchecked (always unchecked).  I also always verify what I want Premiere to do when syncing:  upload, download or ask.

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Nov 09, 2017 0
New Here ,
Nov 21, 2017

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Any progress on this?

Also living the same story everytime I upgrade Adobe CC. It has already become sort of a yoga to me, recreating all shortcuts, presets etc. over and over again (Zen work. Better than get pissed off, lol).

But I agree with fomovideo! It is about time for Adobe to take our settings into consideration! Paying more attention to details like these would make all the difference, and would show some more respect for us, the consumers.

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Nov 21, 2017 0
Explorer ,
Nov 21, 2017

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My feeling is that a large number of Premiere users are having this same problem and Adobe needs to hear from you.  I have already shown in this thread that I did not cause the problem.  If you're losing your settings and a lot of time over that or just not upgrading your applications, you need to express your displeasure and weigh in like iesus89554736 did.  The first post is from mid-July; it's now late November.  A response or solution is now overdue.  So... no, there has been no progress on this. 

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Nov 21, 2017 0
Explorer ,
Feb 15, 2018

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I know this is an old thread, but I worked out an easy answer and am dropping it here in case anyone else stumbles on this during a web search.

If you're on a Mac, go to

~Users/admin/Documents/Adobe/Premiere Pro/{previous version}/Profile-admin/Mac

Then copy the file Adobe Premiere Pro Custom.kys to the folder

~Users/admin/Documents/Adobe/Premiere Pro/{current version}/Profile-admin/Mac

Then go to your keyboard shortcuts menu and choose CUSTOM as indicated in Meg's reply above, and you should be all set.

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Feb 15, 2018 2
Explorer ,
Feb 15, 2018

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This worked for me.  When following ohmypro's directions, keep in mind that the ".kys" file you want will have whatever name you gave it when you last saved your custom keyboard.  I made a new folder for the "current version" of PPro (looked up version numbers of PPro and got 12 for the 2017 update and 12.0.1 for the 2018 update (not sure it really matters, but you want Premiere to look in whatever folder you created for the latest version).

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Feb 15, 2018 0
Community Beginner ,
Jun 22, 2018

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Good lord what a cluster F@#$. Upgrade knocked out both my Export presets and my Keyboard shortcuts. Despite supposedly backing them up to the iCloud, that recovery did not work like others posted above. Luckily I could access my old file presets from my autobackup in Timemachine. But that was only the beginning. I got the Export presets copied back to their old location without an issue and they worked fine. But I tried for two hours to get the old keyboard shortcut file to show up as a "Custom" in the Keyboard Shortcut panel....till I finally got it to work. 

I tried pasting the old file into every potentially relevant subdirectory I could find initially using the file locations referenced in above posts (none of these file locations even existed on my mac- I'm running high Sierra), so I pasted the shortcut file into every Adobe location I could find (including searching for the .kys files that was the adobe default file and pasting it in there. Nothing worked.

Finally I decided to "save" the default keyboard under a new name "test keyboard" within the keyboard shortcut menu to see what subdirectory it would save it in. It created a new subdirectory called "iclouddrive/Documents/Adobe/Premiere Pro/12.0/Profile-CreativeCloud-/Mac. So I then pasted my old shortcut file into this subdirectory and.....it still didn't work. The "test keyboard" file showed in the Custom section but not the new file. So finally I deleted the "test keyboard" file and renamed my old file to "test keyboard" and low and behold it worked.

Come on Adobe....we're paying you a monthly fee and this is the nonsense we have to go through!?

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Jun 22, 2018 1
New Here ,
Nov 13, 2018

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Same problem here.

I have a feeling the new iCloud drive that came with high Sierra is what's is creating problems.

It automatically put your desktop and document folder in the cloud.

Can anyone at Adobe points us to good practices to deal with the new iCloud drive and the Adobe folders that are in the mac "Documents" folder?

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Nov 13, 2018 0
Community Beginner ,
Dec 13, 2018

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thank the lord! you made my day and saved me an hour reprogramming my keys. thanks so much for posting this!

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Dec 13, 2018 0
New Here ,
Oct 23, 2020

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OMG! You saved my week, finally, I get to use all my customer shortcuts. Tip for everybody: When u try to find the location, change the "test keyboard" into your exesting keyboard shortcut file name, so u only have to overwrite in when you find the exact location for it! 

 

You're a hero 👏🏼

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Oct 23, 2020 0