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Default Keyboard Shortcuts Missing [MacOs]

Community Beginner ,
Jul 20, 2020

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Hello there, 

 

I've installed a brand new copy of Adobe Premiere Pro 2020 (Version 14.3.0 Build 38) for the very first time in my Macbook Pro i7, running MacOS Catalina 10.15.5.

 

Long story short, when tried to edit a movie for the very first time, I've noticed that no shortcuts works whatsoever, not even a simple UNDO (CMD+Z).

 

Opened the Keyboard shortcuts panel, and found out there was none assigned to any of the default presets. The keys were all grayed out and no matter how much I tried to assign a new shortcut to anything, nothing happened.

 

Can anyone help please? Thank you!

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Error or problem, User interface or workspaces

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Default Keyboard Shortcuts Missing [MacOs]

Community Beginner ,
Jul 20, 2020

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Hello there, 

 

I've installed a brand new copy of Adobe Premiere Pro 2020 (Version 14.3.0 Build 38) for the very first time in my Macbook Pro i7, running MacOS Catalina 10.15.5.

 

Long story short, when tried to edit a movie for the very first time, I've noticed that no shortcuts works whatsoever, not even a simple UNDO (CMD+Z).

 

Opened the Keyboard shortcuts panel, and found out there was none assigned to any of the default presets. The keys were all grayed out and no matter how much I tried to assign a new shortcut to anything, nothing happened.

 

Can anyone help please? Thank you!

TOPICS
Error or problem, User interface or workspaces

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96

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Jul 20, 2020 0
Community Beginner ,
Jul 20, 2020

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Here... not a single shortcut assigned to the EDIT menu...

Screenshot 2020-07-20 at 16.25.19.png

And here's the keayboad shortcut panel (those keys turned blue cause I had to perform a print screen. They were all gray):

Screenshot 2020-07-20 at 16.03.55.png

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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In the upper left corner of the Keyboard Shortcuts Panel, for Keyboard Layout Preset, try re-selecting Default Keyboard Layout from the drop down menu and see if they restore.

 

MtD

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Jul 20, 2020 1
Community Beginner ,
Jul 20, 2020

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Done that even before posting this message. Tried every preset available there. They're all empty. But thanks for your help.

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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See if this will help: FAQ: How to reset (trash) preferences. 

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Jul 20, 2020 1
Community Beginner ,
Jul 20, 2020

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Thank you for your reply, but, unfortunately, reseting the preferences didn't work. 

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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Do you have 2019 installed. If so might try to copy the default kbsc from 2019 (13) in Documents into 2020 (14). This might trigger the rest.

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Jul 20, 2020 1
Community Beginner ,
Jul 20, 2020

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No, I don't have the 2019 installed. This is the first version ever installed in this computer.

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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Only thing I can think off.

Deinstall

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

reboot

reinstall.

 

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Jul 20, 2020 1
Community Beginner ,
Jul 20, 2020

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Thank you. I'll try that one later and I'll let you know if it fixed the problem.

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Jul 20, 2020 0
Community Beginner ,
Jul 21, 2020

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That didn't work as well... still have no shortcuts assigned and can't assign any. This is really frustrating.

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Jul 21, 2020 0
Adobe Community Professional ,
Jul 21, 2020

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Contact Customer Care

as a last resort.

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Jul 21, 2020 0
Community Beginner ,
Jul 21, 2020

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Yes, I'll do that. Once again, thank you for your effort and attention. I'll let you all know it it ever get solved.

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Jul 21, 2020 1
Adobe Community Professional ,
Jul 21, 2020

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wondering if maybe there's a permission issue for the location of the keyboard presets.  Here's where my 2020 keyboard settings live. /Users/michaelgrenadier 1/Documents/Adobe/Premiere Pro/14.0/Profile-michaelgrenadierHS/Mac.  If you don't know how to check permissions, post back...

 

You might try creating a new user with administrator priveliges. : system preferences:  users and groups and log out and log in as the new user...

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Jul 21, 2020 0
Community Beginner ,
Jul 21, 2020

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The permissions seems to be ok. I've noticed that my Mac folder is empty though. Seems we're getting somewhere here... I'll dig a little more. Thanks!

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Jul 21, 2020 0
Adobe Community Professional ,
Jul 21, 2020

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Unfortunately I'm on a windows machine at the office but you might check your security settings.  I seem to remember some people have had issues where premiere needs access to things that you have to allow.   If you're still having problems later this afternoon (new york time), post back and I'll dig in to what needs to be done when I get home to my macbookpro.

 

You might also find it useful to install premiere 2019 on your system and see if you have keyboard shortcuts available there.  Just go to the creative cloud app and to the right of  premiere there's an option to install other versions..

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Jul 21, 2020 1
Community Beginner ,
Jul 21, 2020

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You got that right. The problem is user/profile related. I've created a new one, opened the app and, voila, the shortcuts were all there.

Tried to copy things from one user to another, but, it didn't help, so, I'm guessing the issue might be app permissions related, as you said.

I've spent the whole day with the Adobe Support, and they've instructed me to perform a clean install. This will take forever to install everything back but, hey, let's do it! lol

 

I'll keep eveyone updated.

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Jul 21, 2020 0
Adobe Employee ,
Jul 27, 2020

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CC_Ida,

Sounds like a corrupt user profile. Odd. I'll keep an eye out for this issue. Thanks for reporting.

 

Regards,
Kevin

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Jul 27, 2020 0