Default Keyboard Shortcuts missing

New Here ,
May 23, 2021 May 23, 2021

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After updating to Premiere Pro 15.1.0, my default keyboard shortcuts went missing. I attempted to transfer the .kys file from Adobe/Premiere Pro/15.0/Profile-Username/Mac, but I get this error message when trying to open it in Premiere: "The shortcut key file Adobe Premiere Pro Default Keyboard" was created on another platform and is incompatible with this version of Premiere Pro". I tried reinstalling and received the same message. Any idea why I'm getting this error?

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi Steve Graham,

 

We're sorry about the poor experience. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Do you have Windows set for some other language then English?

 

You can copy the default shortcuts to the working folder. The default shortcuts are here:

C:\Program Files\Adobe\Adobe Premiere Pro 2021\Keyboard Shortcuts

(Windows, /Mac users adjust path)

 

MyerPj_0-1622258779957.png

 

 

Go inside one of these language groups and copy the files inside to:

C:\Users\YOU\Documents\Adobe\Premiere Pro\15.0\Profile-YOU\Win (or Mac)

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