Highlighted

Dialog Box Not Appearing

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

I am trying to open up my project following the latest Adobe Premiere Pro update 12.0.1

The dialog box prompting me to locate my media does not appear.

When I try clicking anywhere else in the Premiere Pro window I get the annoying Windows 'ding' sound indicating that I have to interact with a popup or dialog box (which is not present).

If I press the Escape key I am loaded into the project with lots of media offline.

When I try to link media the same problem occurs.

The dialog box never appears, and Windows will not let me interact with the main Premiere Pro pane.

The only thing I can do is to continue pressing Escape to regain access to the project.

I have also tried uninstalling and reinstalling the program, with no effect.

ALT-Tab doesn't let me select a dialog box.

The problem persists whether using 1 monitor or 2.

The problem persists after changing the display scaling.

I don't know what else to do...

Views

471

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Dialog Box Not Appearing

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

I am trying to open up my project following the latest Adobe Premiere Pro update 12.0.1

The dialog box prompting me to locate my media does not appear.

When I try clicking anywhere else in the Premiere Pro window I get the annoying Windows 'ding' sound indicating that I have to interact with a popup or dialog box (which is not present).

If I press the Escape key I am loaded into the project with lots of media offline.

When I try to link media the same problem occurs.

The dialog box never appears, and Windows will not let me interact with the main Premiere Pro pane.

The only thing I can do is to continue pressing Escape to regain access to the project.

I have also tried uninstalling and reinstalling the program, with no effect.

ALT-Tab doesn't let me select a dialog box.

The problem persists whether using 1 monitor or 2.

The problem persists after changing the display scaling.

I don't know what else to do...

Views

472

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 04, 2018 1
Adobe Employee ,
May 11, 2018

Copy link to clipboard

Copied

Hi NathanielD,

Sorry for this issue. Are you still experiencing it? Please let us know.

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2018 1
Community Beginner ,
Sep 23, 2019

Copy link to clipboard

Copied

Do you have a fix?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2019 0
New Here ,
Jul 06, 2020

Copy link to clipboard

Copied

unplug ALL of your external monitors. Once you do that, it forces EVERYTHING back into the one available screen. Damn near drove me crazy. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 06, 2020 0
Community Beginner ,
Sep 23, 2019

Copy link to clipboard

Copied

This is the problem I have. How did you fix it?

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2019 0
New Here ,
Feb 20, 2020

Copy link to clipboard

Copied

Having the same issue on my windows machine. Anyone found a fix?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 20, 2020 0
New Here ,
Feb 20, 2020

Copy link to clipboard

Copied

My issue was with the Link Media... dialog. Click on the offending menu item (Link Media, etc), press Alt + Shift, you should see a menu appear on screen (if not, press the M key), click Move (or M key),  the cursor will change to a cross near where the dialog has gone off-screen, use the arrow keys to move the dialog back on to the screen far enough to drag it with the mouse. Horribly annoying that something like that happens from someone like Adobe, and they offer no guidance on how to address the issue, nor do they seem to have a fix for it. I tried several fixes propsed on this forum, thanks for the effort, even deleting User Workspace .xml files. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 20, 2020 0
New Here ,
May 23, 2020

Copy link to clipboard

Copied

I have the same problem. Have you find the way to fix it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 23, 2020 0
New Here ,
Jul 06, 2020

Copy link to clipboard

Copied

unplug ALL of your external monitors. Once you do that, it forces EVERYTHING back into the one available screen. Damn near drove me crazy. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 06, 2020 0