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Directory access error. Please make sure your user directory isn't locked.

New Here ,
Feb 04, 2018

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Hi,

Just tried to open Premiere Pro CC but got this error message this was working fine not long ago. I have tried photoshop and seems to work fine.

Screen Shot 2018-02-05 at 00.26.15.png

Thanks

This error will come up when your Documents folder and/or its contents (including the Adobe folder) may not be modifiable. Make sure that you have permission access to make modifications in the Documents folder and all of it's sub folders.

For example, go to Documents  and open the Adobe folder. Try to add a file to the Adobe folder and Premiere Pro folder. If you get a warning that you don't currently have permission to access this folder, then you need to change the permissions so that you have rights to modify these folders.

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Directory access error. Please make sure your user directory isn't locked.

New Here ,
Feb 04, 2018

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Hi,

Just tried to open Premiere Pro CC but got this error message this was working fine not long ago. I have tried photoshop and seems to work fine.

Screen Shot 2018-02-05 at 00.26.15.png

Thanks

This error will come up when your Documents folder and/or its contents (including the Adobe folder) may not be modifiable. Make sure that you have permission access to make modifications in the Documents folder and all of it's sub folders.

For example, go to Documents  and open the Adobe folder. Try to add a file to the Adobe folder and Premiere Pro folder. If you get a warning that you don't currently have permission to access this folder, then you need to change the permissions so that you have rights to modify these folders.

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Error or problem

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Feb 04, 2018 0
Adobe Employee ,
Feb 04, 2018

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This error will come up when your Documents folder and/or its contents (including the Adobe folder) may not be modifiable. Make sure that you have permission access to make modifications in the Documents folder and all of it's sub folders.

For example, go to Documents  and open the Adobe folder. Try to add a file to the Adobe folder and Premiere Pro folder. If you get a warning that you don't currently have permission to access this folder, then you need to change the permissions so that you have rights to modify these folders.

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Feb 04, 2018 3
New Here ,
Feb 12, 2018

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I'm having the same problem. I've confirmed I have permissions to access the Adobe folder and contained documents, but I don't have a Premiere Pro folder at all in the Documents folder after installation.

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Feb 12, 2018 1
New Here ,
Mar 20, 2018

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I have tried this and I am the sole admin user on my iMac and it still is not letting me into premiere pro and gives me the "Directory Access Error" message.

Is there any other suggestions ?

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Mar 20, 2018 0
New Here ,
Jun 06, 2020

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Hello!

I was having this problem as well, and here is a solution that might work!

 

I went to the adobe document file and right-clicked and selected "Get info"

Once in 'get info' I went down to "sharing and permissions"

I then changed all to 'Read & Write' (it might prompt you to input your admin password)

Once all were changed to 'Read & Write' I went to the gear icon on the bottom and selected 'apply to enclosed items'

 

Once this was done I was able to open up AP no problems!

 

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Jun 06, 2020 0
New Here ,
Mar 20, 2018

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I am also having this EXACT problem on my MacBook Pro.

"Just tried to open Premiere Pro CC but got this error message this was working fine not long ago. I have tried photoshop and seems to work fine."

Photoshop Opens no problem. However, Premiere Pro CC will not.

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Mar 20, 2018 0
New Here ,
Aug 08, 2018

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Could you be more specific about this ? i tried to open the premiere pro CC 2018 and also got this same error, i also using indesign, ilustrator and photoshop and all ot them are working fine, only the premiere pro giving me this type of error. (i'm an iMac user in MacOS High Sierra 10.13.6)

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Aug 08, 2018 0
New Here ,
Oct 04, 2018

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Dear Adobe Team.

This error is due to Premiere Pro. Please admit it and help us to get solved this as I could not use since it since 2 months.

I did all steps as you've explained but no chance.

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Oct 04, 2018 2
New Here ,
Sep 21, 2019

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I had the same problem because I enabled Ransomware protection in Windows Security. Check Windows notification centre (next to date/time in taskbar) and look for "Unauthorized changes blocked". Or go to Settings > Windows Security > Virus & Thread Protection > Protection history (under Current threats). You need to allow Premiere to write to your folder.

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Sep 21, 2019 0
New Here ,
Nov 26, 2019

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You that are having this problem - are you using the ICloud drive for your document folder?

 

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Nov 26, 2019 0
New Here ,
May 20, 2020

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I've just been on a chat with Adobe help with this same situation with Rush.  I had changed all the permissions in the Documents folder to give me read and write access and could still not get it to work.  I noticed the Adobe folder in "Documents" had an arrow in the bottom left corner saying is was a shortcut to the original folder which is in "Applications". I copied the original folder in "Applications" and saved it into the "Documents" folder and deleted the shortcut Adobe folder. It worked!! Rush now loads everytime. Not sure if this will work with all the issues here, but it did fix mine! Jeff

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May 20, 2020 0
New Here ,
Feb 15, 2018

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I have the same exact issue but on a Windows 10 Pro laptop. Anyone knows why?

My folder permissions are fine.

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Feb 15, 2018 1
Explorer ,
Mar 14, 2018

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I also discovered this same issue on my Windows 10 laptop today.

Roughly following the advice on this site, I opened Windows Explorer and found the folders that Adobe Creative Cloud created when installing Premiere Pro CC (in my case, under: This PC > (C:) > Program Files > Adobe), right-clicked that Adobe main folder, chose Properties, clicked the Security tab, clicked on my name in the top half of the window to highlight it, clicked the Edit button, again selected my name in the top half and then marked the "Full Control" checkbox in the bottom half.  I then OK'd all of the way out again.

That has now worked, and I can now launch Premiere Pro CC at last!

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Mar 14, 2018 4
New Here ,
Apr 06, 2018

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I tried changing permissions on various directories and files as suggested above, but I was still unable to get past the error popup.  In the end I just right clicked on the application and selected the option to run as an administrator.  Going to assume this is a Windows 10 security issue.  Unsure how the Mac users get past this issue, perhaps there is a similar way to run an application with elevated rights.

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Apr 06, 2018 0
LEGEND ,
Apr 06, 2018

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Couple things that might help are Step 3D, 3G and 3H below.

Unofficial Premiere Pro Troubleshooting Guide

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Apr 06, 2018 0
New Here ,
Apr 26, 2018

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I have about the same problem. The folder in which I keep my film files is not shown at all in the media browser of Premiere Pro. For a week ago I did not have that problem (my laptop had a repair last week, but that can't be the problem). And although the footage saved into the projrect is perfectly alright, the images cannot be found. And like said I cannot find the path / folder at all.

And as mentioned in other comments, with PS or LR I don't have that problem.

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Apr 26, 2018 0
Community Beginner ,
Jun 22, 2018

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I'm also having this issue on Windows 10.

I've recently bought the entire package, and this was one of the main things I was after. I tried uninstalling everything, reinstalling, checking the access and security permissions, and I just cannot fathom why it refuses to open. It's giving the the directory error each and every time.

It would be helpful if Adobe could find a fix!!!

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Jun 22, 2018 1