Dolby Audio Decoder missing after Premiere CC 2018 (V12) update

Community Beginner ,
Oct 18, 2017 Oct 18, 2017

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I just updated to the most recent version of Premiere: CC 2018 from Creative Cloud.

When I opened a project I had been working on earlier today that has some .ac3 tracks on some of the sequences, those tracks are redded out and I now get an error message "Missing Dolby Audio Encoder." I get the same message when I try to import .ac3 files into the updated Audition program.

I have been using Premiere CC for several years, have installed all the updates & never had this problem before.

I have an individual (not Enterprise) Subscription on Windows 7.  I ran CC Cleaner Registry check after the install.  It cleared up some paths, but didn't fix this issue.


Please help.  I am up against a deadline!

Wsquared

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correct answers 1 Correct Answer

Adobe Employee , Oct 18, 2017 Oct 18, 2017
Adobe Creative Cloud has moved to native Operating System (OS) support for Dolby Digital decoding (reading Dolby files) and is no longer providing support for encoding (writing) Dolby Digital and Dolby Digital Plus sound formats in the current and future releases of Creative Cloud.Adobe Creative Cloud apps use native OS support for Dolby Adobe recommends that you update to the latest version of your Creative Cloud softwareand updating to a more secure operating system (Windows 10 preferred). If ...

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Adobe Community Professional ,
Jun 15, 2019 Jun 15, 2019

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I agree with Jim, Neil and PDT.

Win 10 is actually very good. I waited quite awhile. When I built a new rig in 2017 I was going to stick with Win7 but thought I'd play with Win10 on the new rig. Once I put 'Classic Start Menu' on here and a few other items, and to squash the telemetry of not only Windows but Nvidia and sorted some other minor issues, it's great and I've been recommending it to my clients since end of 2017.

Like Neil said, there isn't much that different. A few items are buried and take an extra click or two, but for the most part, those are known and someone has developed a quick way to work with it and provided it free.

Win7 was good. XP was good. W10 is good also...

BTW: I started using Classic Start Menu with win7 to get the XP feel back!

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New Here ,
Oct 30, 2019 Oct 30, 2019

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Download and install this. 

Make sure Premiere is closed when installing. 

I'm using CC 2018 on Win7 .

Works like magic

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New Here ,
Nov 20, 2019 Nov 20, 2019

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To quote Gandalf:

"Is it legal, Is it safe?"

 

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Honestly, I don't know. But I saw nothing suspicious and , mot importantly, it solved  my headache. And had it not worked, I was ready to switch editors.

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New Here ,
Feb 05, 2020 Feb 05, 2020

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The problem is that the dolbycodec.dll could not be installed, and the MTS files were imported without an audio track.

 

I solved this problem with my windows 7 profesional 64 bits. All I did was copy the Adobe codec folder: "AdobeInstalledCodecs" to "My Documents." I copied this folder from another computer with similar features and  Adobe has premiere installed.
If you allow me, here I leave you a copy of that folder to download.

Just make sure you have the premiere closed when copying the folder to My documents.

 

https://mega.nz/#!W01UXSDR!wTyg2nK1yEQ9m7JtX3bMRNIHUh9n7mac4uXFgh2Cnqo

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