Copy link to clipboard
Copied
Just upgraded yesterday like thousands of others. Didn't have any issues whatsoever. Opened Premiere again this morning and the dual monitor support is gone. I go to Preferences -> Playback and the box is still checked from yesterday. I unchecked it, saved, restarted the computer, relaunched, re-enabled it and still the second monitor only shows my desktop. Fired up After Effects and dual monitor support still works just fine. My coworker hasn't had the same problem. I'm on a 2012 iMac with 20 gigs of Ram, using a DVI to Thunderbolt adaptor for the second monitor. Again, second monitor works fine for everything but Premiere and it was working yesterday. Any ideas?
Thank you for the quick reply. I came back to post that we had solved it when I saw your post. In my case, the issue was that Premiere was "overhanging" just a pixel or two onto my second monitor which was preventing it from using it as a second display. Not sure how that happened, but thought I'd share in case someone else has the same issue. I will keep your tip in mind too for the future.
Thanks.
Copy link to clipboard
Copied
Amazing tip! I was having the EXACT same issue! I would have never guessed that was the issue! THANKS!
Copy link to clipboard
Copied
I have a same problem about ASUS G752VT with Nvidia GTX 970m.
Once connect a samsung s23b550 monitor and open premiere, the Program Monitor shows a hold frame. If I play the timeline I still can hear the sound, but still hold the frame or black.
I use a external hard drive to edit video. When I use the same hard disk on my old ASUS N56V laptop with the same version premiere, plug in the same monitor, it works (of course slow).
I am so confusing about my problem, hope to hear the solution of Adobe.
Copy link to clipboard
Copied
thank god for this reply, mine was the same issue!