Dynamic Link Broken with Premiere CC2020 Update

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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Hello,

 

Just updated to CC 2020 for Premiere and After Effects, and now my AE linked compositions show as media offline. I right click on the files to link media, select the appropriate .aep file and then get another error message that says After Effects must be installed in order to link the media. It is installed, and I'm able to open the .aep file in After Effects 2020, and have saved a new copy of the project file. I've cleared the media cache in Premiere, but continue to get the error message. I'd rather not have to export all the individual clips from After Effects and import them into Premiere.

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correct answers 1 Correct Answer

Community Beginner , Nov 18, 2019 Nov 18, 2019
Update: I spoke with someone from Adobe through the online chat support, and got an easy fix. With all of my adobe apps closed, located the "Dyanmic Link Media Server" folder on my computer (mine was under the Adobe folder in Documents). Renamed the folder to "Dynamic Link Media Server OLD", then restarted the computer. Once everything rebooted, I opened up Adobe Premiere, and opened the old CC2019 project file. It asked me to save a new version of the project, which I did and all of my AE linke...

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Adobe Community Professional ,
Nov 14, 2019 Nov 14, 2019

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Maybe navigate to the file on your system, right click, and confirm that the “Opens with” option is set correctly.

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New Here ,
Nov 15, 2019 Nov 15, 2019

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The same thing happened to me yesterday. I posted on here and got no response - finally got a response when I posted on twitter. Still haven't gotten a fix though. 

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Adobe Community Professional ,
Nov 15, 2019 Nov 15, 2019

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Did you import the previous project into Premiere, or merely "open" it in Premiere?

 

There is often a difference in what may get missed in database meta between the two. For some time it's been a "Best Practice" by many in the Premiere editing base to always migrate projects forward as such ...

  • Create a new project file in the new version
  • In Media Browser in Premiere, navigate to the older verion project file
  • Import the older version project into the new version project file

 

This tends to get around many of these types of issues, and maybe it will work here.

 

Past that, there's of course trash preferences ...

 

Trashing Preferences: https://forums.adobe.com/thread/2126506

Neil

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New Here ,
Nov 18, 2019 Nov 18, 2019

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I am having an issue with this as well. I attempted to re-import these for multiple projects and it failed. I uninstalled CC, used the cleaner, re-installed 2020 and still had the issue. Fortunately, I found an autosave from a Ae2019 that I used to render the .aep and export to Pr as an .mov. It add three more steps to the workflow, but this is the only option. Also, Ae prevents rendering of any files previously created on Ae2019. Essentially, stalls Ae, freezes and requires Force Quit. I noticed the render is forced to start at a certain time onthe time line, the same for each failed attempt. I wonder if this is somethign to do the caching? All the caches are removed or cleared, prefernces are removed. That leaves just the .aep file reamaining, does that mean it is corrupt?

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Community Beginner ,
Nov 18, 2019 Nov 18, 2019

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Update: I spoke with someone from Adobe through the online chat support, and got an easy fix. With all of my adobe apps closed, located the "Dyanmic Link Media Server" folder on my computer (mine was under the Adobe folder in Documents). Renamed the folder to "Dynamic Link Media Server OLD", then restarted the computer. Once everything rebooted, I opened up Adobe Premiere, and opened the old CC2019 project file. It asked me to save a new version of the project, which I did and all of my AE linked Comps could now be viewed and edited within the CC2020 project file.

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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thanks for posting the fix.  Not enough people close these threads.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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This sure sounds good, but I have no such folder in my documents. Reimporting the compositions works, but there is no source timecode for the compositions that are offline, so it's a bit of a mess when there are any cuts in the timeline where the linked composition is. Anybody know where this folder is located in Windows 10?

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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You have to go into Users/username/Documents/Adobe I believe to get to that file.

 

Neil

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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YES.  This worked.  Thank you.

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New Here ,
Dec 01, 2019 Dec 01, 2019

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yea i don't even have that folder though. 

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New Here ,
Dec 01, 2019 Dec 01, 2019

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Thank you so much! It realy worked here 🙂

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New Here ,
Dec 19, 2019 Dec 19, 2019

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This did not work for me. I'm still getting media offline when I open premiere to work on a clip that a sent to after effects. And when I open just the after effects file I get After Effects Error: Missing data in file.  Please help. How do I fix this linking issue?

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New Here ,
Jan 06, 2020 Jan 06, 2020

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I did the same thing listed in the answer and it worked for me. (Renamed the dynamic link server folder and restarted all the apps.) Thanks!

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New Here ,
Jan 06, 2020 Jan 06, 2020

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Sorry but this still does not work for me. My issue was not because it was a 2019 project and then updated and broke the links. I am already in 2020 premiere and I open up the project and the link is broken. When I click on the after effects file itself that is suppose to be linked to premiere it says missing file and won't open anything.

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Explorer ,
Jan 30, 2020 Jan 30, 2020

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Does it work to open the after effects project in AE 2020 first, then open your premiere project, or then do the re-link. Thats how I've made it work. 

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Community Beginner ,
Jan 13, 2020 Jan 13, 2020

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I have the same issue with 2020 files. I tried to the suggested solution, but it doesn't work. The only way to get the AE file to update in Premiere is to close the project in Premiere and reopen it.

 

** Situation resolved for me: I had the files saved in Dropbox and when saving it locally on my desktop or in Creative Cloud Files, Premiere recognizes updates in AE. **

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New Here ,
Jan 22, 2020 Jan 22, 2020

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We had a similar problem. Converted old project would always show the linked clips as pending and as as soon as any property was changed in the master settings, the properties got empty and stayed that way.

After a lengthy multiple day search with the technical Support we couldn't find a solution for the lates updates. We could resolve the problem by rolling back After Effects from Verson 17.0.2 to 17.0.0 and Premiere from Version 14.0.1 to Version 14.0.0. This worked on our Windows ans Apple machines. Hope this workarround helps.

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New Here ,
Jan 22, 2020 Jan 22, 2020

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I was able to use the 'Correct Answer' indicated in this thread to a point; the AE Comps can now be viewed but not edited within the CC2020 Premiere project. The editable elements, such as text for lower thirds, only display the default / template text from AE. In Premiere CC2020 14.0.1, with the reloaded lower-thirds (AE Comp) layer active in the sequence, I navigated to the Effect Control text field; from here I can click into and edit the field in the Effect Control space but the text in the actual Program display goes blank. 

 

Screen Shot 2020-01-22 at 12.19.46 PM.png

 

**Update: Thank you user, stabmixer -- I went back to the earlier versions Premiere 14.0.0 and AE 17.0.0 and once I rebooted was able to edit the imported AE Comp's text fields. 

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New Here ,
Jan 23, 2020 Jan 23, 2020

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Same problem here since the AE V17.0.2 and PR V14.0.1 update. I did a simple test with a newly made AE project with some text and imported it into Premiere. Altering it just leaves blanks.

 

Downgrading is a temporary solution, but off course Adobe needs to fix this in the next update!

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New Here ,
Feb 03, 2020 Feb 03, 2020

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Hi, thanks for the answer, are you using a mac or a PC? I'm on a mac and can't find that folder!

Thanks!

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Community Beginner ,
Feb 04, 2020 Feb 04, 2020

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I am using an iMac. The folder may be in  another location depending on where it was created when the program was installed. The answer just tells you where I found the folder on my computer. In finder, just search for Dynamic Link Media Server and it should find the folder on your computer.

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Community Beginner ,
Feb 23, 2020 Feb 23, 2020

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I think I may have the answer.  My issue is dynamic link between Premiere and Audition.  When the premiere project file is on your local drive, in my case in Documents, dynamic link works fine.  If the project is on the external drive with all the media, dynamic link doesn't work.  This doesn't pertain to After Effects in my case.  Only Audition.

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Explorer ,
Apr 23, 2020 Apr 23, 2020

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Dynamic Link is completely brokenin 2020 lastest version! It's a nightmare!!!! Adobe Please fix this problem you are causing serious injury to your clients!!!!  I dont even want to bother going in to the details its all been said in this thread! JUST FIX IT!

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Community Beginner ,
May 01, 2020 May 01, 2020

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Yes! If Premiere Project have Dynamic Links to more than one AE project, it will only load the link to the project that is curently loaded in AE, and will completely lose touch with other projects. So it's like new rule of using Dynamic Link: "only one active AE project at a time". THIS FULLY PARALIZED ALL WORKS! We need fix to this problem ASAP!

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