Error and crash

New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi there.

I can go on with premier pro for more I want It is very annoying It is crashing everytime. This time is when I drop a free graphic template that has a arrow pointing to the left and a circle below it in the time line. Its says The exception unknown sofware exception (0xe0000008) occurred in the application at location 0x00007FFCD2A54B89.

 

 

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Crash, Effects and Titles, Error or problem, Freeze or hang

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Hi Albert,

We're sorry to hear that. You system may have saved a log for the crash instance. Could you share one with us? https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o...

 

It will help us anyalyze the reason for crash

Thanks,

Shivangi

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