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Error compiling movie after installed the new Premiere Pro CC_2017

New Here ,
Nov 05, 2016

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PLEASE HELP!

Error compiling movie after installed the new Premiere Pro CC_2017

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame

...

error code: -1609629690

I could no long can play or preview my video files in the Source panel or the Program Panel.  Every thing go blank.

error code -1609629690.jpg

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Error compiling movie after installed the new Premiere Pro CC_2017

New Here ,
Nov 05, 2016

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PLEASE HELP!

Error compiling movie after installed the new Premiere Pro CC_2017

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame

...

error code: -1609629690

I could no long can play or preview my video files in the Source panel or the Program Panel.  Every thing go blank.

error code -1609629690.jpg

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Adobe Community Professional ,
Nov 06, 2016

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Adobe Employee ,
Nov 30, 2016

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Hi nhatrang,

Did you solve your issue?

Thanks,
Kevin

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Participant ,
Dec 21, 2016

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I'm having this exact same issue. Why reinstall? Is that the only option?

Windows 10 pro 64 bit

Version 1607 (for x64-based Systems) (KB3209498)

GTX580 3Gb x2 v376.33

64 Gb Ram

i7-3930K CPU @ 3.20Ghz

Premiere CC 2017.0.1

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LEGEND ,
Dec 22, 2016

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The issue went away for me when I upgraded my 560 TI to a 4GB 960.

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LEGEND ,
Dec 22, 2016

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I would recommend everyone in this thread upgrade to a 900 series nVidia card with 4GB of memory.

While I'd love to recommend a 1000 series card, I am seeing some issues with that one.

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Participant ,
Dec 22, 2016

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Thanks, Jim. I don't want to highjack this thread, but could you briefly elaborate and/or share a link to describe the issues the 1000 series have? Are they driver related problems?  If they are serious enough, I'll change my order.

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LEGEND ,
Dec 23, 2016

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Using my 8GB 1070, video playback stutters quite unnaturally with the Lumetri Scopes panel open, whether or not it's actually visible.

Makes correction and grading...difficult.

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Community Beginner ,
Dec 22, 2016

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We are having the same issues as well. 4 x Identical NLE's all running latest Mac OS X 10.12 and PPro CC 2017. This issue is intermittent and appears to be more prominent when the source video files are MOV (XDCAM Ex 1080i60). Below screenshots all all info needed on our end.

Any help or ideas on this issue would be great. However, I suspect it relates directly to the 2017 update as we were not having these issues with the previous version 2015.

FullSizeRender (3).jpg

FullSizeRender (1).jpg

FullSizeRender (2).jpg

FullSizeRender.jpg

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Participant ,
Dec 22, 2016

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What Graphics cards are you using? As Jim pointed out I wonder if this is a problem CC 2017 is having with older cards.

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Community Beginner ,
Dec 22, 2016

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It's the stock graphics card that comes with the Apple Mac Pro (2015) - AMD FirePro D300 2GB.

I have installed all the Apple updates available for the OS and hardware. As they are Mac Pro systems it's not like we can just swap out the graphics to test it out either.  I have also tried all the suggestions within these articles below:

1. Solve compiling error when rendering or exporting from Adobe Premiere Elements.

2. How to fix issues that cause errors when rendering or exporting

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Adobe Community Professional ,
Dec 22, 2016

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You have a problem around 3.15.12

Try fixing that.

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Participant ,
Dec 22, 2016

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I'm on Windows 10, i5 processor, 8gb ram, and I have a GeForce GTS-450.  It will stop rendering at random points.  It's never the same place twice.  This is very frustrating.... looking into ways of installing the previous version...

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Participant ,
Dec 22, 2016

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The timing of my error also fluctuates. I just ordered a GTX 1080 as upgrading GPU seemed to help another user, but it won't be here until next week. Hopefully, someone has a quick fix in the meantime.

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Community Beginner ,
Dec 23, 2016

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Thanks Ann, that's what I initially thought but this proved not to be the case as our issue is happening with many different source files, all with the same codec and wrapper as per my Inspector screen shot above. Even if I just take one of these source files and drop it on the timeline with no effects or anything and try and export it, at random times it will produce this error.  Also tried just dropping the source file straight into Media Encoder and tried re-encoding them same result, these are all files that worked with the previous version of PPro 100% all the time for more than a year! I have also tried installing the previous version (2015) and still having issues. Something about installing the new version has created this problem for us all 4 x Mac Pro systems.

ABODE SUPPORT, we need this issue resolved please! Our source files are coming from a Harris/Imagine Communication High-end Production server which are broadcast industry standard servers used around the world. The new versions of CC needs to support these files natively.

Below is a screenshot of what happens when I drop  any of these source files straight into ME and then go to Export Setting and try and preview the Source or the Output - just get a blank screen with Rendering...

Rendering.png

Here's some of the ME error log Output:

------------------------------------------------------------

- Encoding Time: 00:00:15

12/22/2016 08:27:07 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: /Volumes/Projects/Teen Talk/PRG-00754.mp4

Writing file type: H264

Around timecode: 00;00;03;10

Rendering at offset: 1.768 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1610153867

------------------------------------------------------------

- Encoding Time: 00:00:28

12/22/2016 08:27:36 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: /Volumes/Projects/Teen Talk/PRG-00829.mp4

Writing file type: H264

Around timecode: 00;06;52;25

Rendering at offset: 20.287 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1610153867

------------------------------------------------------------

- Encoding Time: 00:00:23

12/22/2016 08:27:59 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: /Volumes/Projects/Teen Talk/PRG-00913.mp4

Writing file type: H264

Around timecode: 00;00;22;07

Rendering at offset: 20.687 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1610153867

------------------------------------------------------------

- Encoding Time: 00:00:31

12/22/2016 02:48:30 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: /Volumes/Projects/Teen Talk/PRG-00754.mp4

Writing file type: H264

Around timecode: 00;00;25;25

Rendering at offset: 24.291 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1610153867

------------------------------------------------------------

- Encoding Time: 00:04:59

12/23/2016 10:57:37 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: /Volumes/Projects/Teen Talk/PRG-00829.mp4

Writing file type: H264

Around timecode: 00;11;47;27

Rendering at offset: 315.382 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1610153867

------------------------------------------------------------

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Adobe Community Professional ,
Dec 23, 2016

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Did you try some other presets beside Match Source?

In AME did you turn off: import Pr sequences nativily?

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Community Beginner ,
Dec 23, 2016

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Hi Ann, I have tried other many presets all fail at some random point. I also just tried it with unchecking the "Import sequences natively" in the AME Pref's and still no luck

Going back to addressing the original poster's issue, which seem to be similar to my issue, this is looking more and more like an Adobe Premier Pro CC 2017 rendering issue for specific file formats and video codecs. As in my case we are only unable to render and re-encode these specific files that are originating from one particular server.  We don't have any issues with files originating from other sources other like our cameras (P2 cards) and other in house recorders... that I am aware of yet.

To the other posters here, yes upgrading your graphics cards is also great for getting improved performance and will help to resolve standard rendering problems, but in this case our issue is that our system worked 100% prior to this update with the same hardware place. And in my case the hardware we have more than exceeds the PPro CC 2017 requirements.

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Community Beginner ,
Dec 23, 2016

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Here's the AME failed log from trying another preset.

Note, there is a new render error =  Accelerated Renderer Error

-------------------------------------

- Encoding Time: 00:01:31

12/23/2016 02:38:55 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: QuickTime

Writing to file: /Volumes/Projects/Teen Talk/PRG-00829_1.mov

Around timecode: 00;06;32;07 - 00;06;32;07

Rendering at offset: 0.292 seconds

Component: QuickTime of type Exporter

Selector: 9

Error code: -1609629695

------------------------------------------------------------

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Adobe Community Professional ,
Dec 23, 2016

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Try fixing the 06.32.07 clip, effect, transition or whatever.

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Community Beginner ,
Dec 23, 2016

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This is RAW file and not from the timeline with edits or any effects.

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Community Beginner ,
Dec 23, 2016

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The files was recorded onto our production server from a production switcher. It's a RAW file when we bring it into AME or APPro for editing at which point we cannot render it...

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Participant ,
Dec 22, 2016

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I removed Lumetri color adjustments and it finally rendered fine.  Lumetri color seems to be the problem, for me anyway...

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LEGEND ,
Dec 23, 2016

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I removed Lumetri color adjustments and it finally rendered fine.

Lumetri is heavily dependent on the GPU with CUDA turned on, so this is no surprise.

Upgrading your card will likely provide the superior solution.

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Participant ,
Dec 23, 2016

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Thanks for the information Jim. I'm surprised there are still issues with the new cards this long after their release. I've used the Titan X Pascal without issue, so maybe it's limited to lower end cards? At any rate, I'm locked in for the ASUS 1080 Strix. I'll report back on this issue and look out for other Lumetri problems after I upgrade.

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LEGEND ,
Dec 23, 2016

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Do let us know how it goes.

I'm also seeing a weird issue with certain YouTube videos, but only on the machine with the 1070, so my PP problems could be a local issue.

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Participant ,
Dec 24, 2016

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I don't have the money for that, and won't in a while.

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Participant ,
Dec 27, 2016

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I got help from a friend and ordered an EVGA GeForce GTX 1050 4GB GDDR5.  This just isn't usable otherwise.  I really hope Adobe fixes these compatibility issues for those not so lucky as to have friends who help them buy video cards.

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Community Beginner ,
Dec 27, 2016

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Happy 4u but I'm afraid I Can not change videocard on a laptop ...

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Participant ,
Dec 29, 2016

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Hey Jim. An update on my GTX1080 upgrade:

I feel like an idiot for doing this, but apparently not only is the 1000 series card performance subpar, they aren't even supported by Adobe currently.

Premiere Pro System Requirements for Mac OS and Windows

Am I reading this correctly? Becuase enabling GPU acceleration is grayed out in my project settings. Were you using the 1070 for CUDA acceleration before? Did Adobe drop support for these cards recently? My situation just went from bad to worse because now I may have to return this card and buy a 900 series as you recommended. I expected some issues, but it never occurred to me the entire series isn't supported. Especially so long after its release. I've read many reviews and benchmarks on these cards and not once came upon this information. But like I said, can't believe I didn't check with Adobe's site first and foremost.
https://www.pugetsystems.com/labs/articles/Adobe-Premiere-Pro-CC-2015-3-Pascal-GPU-Performance-840/


As I mentioned before, I am currently using the Titan X Pascal for GPU acceleration on a client's system without issue and that card is not listed as supported on Adobe's site. Are these not using the same technology? Why would a newer card be supported but not the older 1000 series cards with the same architecture?

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LEGEND ,
Dec 29, 2016

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The System Requirements list isn't updated for GPUs.  It's useless.

You should have CUDA available.  Restart PP and even the whole computer if necessary.

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Participant ,
Dec 29, 2016

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I've restarted the system and opened a new project, still GPU acceleration is still inaccessible. I've done some research on this issue and there are a few other people experiencing the same problem (see comments):
GPU Acceleration In Premiere Pro and After Effects 2017! - YouTube

Again though there are loads of users doing tests with these cards so I think you're right, something is wrong with my system or installation of Adobe.

I started a new thread for this issue, but if you have any additional suggestions they are much appreciated. Frustrating to jump from one problem to another with Adobe!
GTX 1080 Support for CUDA acceleration 17.0.1

Update:
I did a "clean install" of the nvidia drivers through custom installation, rebooted Premiere and my system several times and the option suddenly appeared! The playback of an unrendered timeline is significantly improved at first glance. And there are no obvious issues with Lumetri that I can see.

Thanks again for your help Jim

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