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I reset the computer and download the program(Premiere Pro) again. However I can't use it because it says error message that the program is not compatible.
My computer has not changed. I just reset and connected one more monitor.
You provide zero information, so nobody can help
When you ask a question you always need to provide some basic information-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1
Some things to do, and more information needed for someone to help...-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...
Maybe try re-setting preferences:
On Mac hold down shift/command/option and keep holding while you click on the Premiere icon to open the app. Let your system make changes.
Same procedure with Windows but hold down shift/control/alt.
Hope that this helps.
I agree more system information would be helpful.