Error parsing properties list from file

[jacoba25006972]

Hi, I keep getting an error message on Premier Pro (error parsing properties from file). I usually manage only about 2-3 steps (open new project, import, rotate clip, fix white balance) before the error message comes up.

I'm a complete newbie at Premier Pro and I've only recently downloaded the program - so I could be doing something wrong.

My version is Premier Pro CC 2017.0.2 v11.0

I work on a PC with windows 10.

I'm using a Canon DSLR to record my media.

This happened on my very first project. So, after speaking to adobe tech support, I uninstalled all adobe products, ran adobe cleaner, cleaned all temp files and then reinstalled Premier Pro, but the problem persists. Here's a screenshot of the error message:

Please help...

Thanks in advance

Jacob

[kulpreet singh]

Hi Jacob,

I checked your account & I can see that our support representative was able to identify the issue.

Could you please confirm if Premiere Pro is working fine keeping QuickHeal Antivirus disabled?

Thanks,

Kulpreet Singh

[jacoba25006972 · Accepted solution]

Hi Kulpreet,

Premier Pro is working fine with QuickHeal disabled.

Many thanks to your support team.

Jacob

[kulpreet singh]

You are welcome, Jacob.

Thanks for confirming.

-Kulpreet Singh

[anthonym47303868]

@abobe I have the same problem i need fixed ASAP pls

[anthonym47303868]

@adobe Hi I'm having the same issue with this Error parsing properties list from file "". as well

[Ninja218559693w5o]

@kulpreet singh I am also getting the same problem and do not have QuickHeal installed. Any tips? Thanks.

[Tom246156258lrv]

I am having the same issue with my Mac.  I spent an hour last night with an Adobe technician without achieving an answer. 

[Jeff Bellune]

Folder permissions okay for the folders Pr needs?

Do you have any anti-virus or anti-malware software installed?

[BRASIknowhow]

I receive the following error message when redering a squence in to out: "Unable to get properties for this file."

This error just started to show up, although I have rendered and exported files before. I am not sure what changed or what step I am missing. Can someone please help?

Thanks.

[RAUL 04]

I have the same issue, but my message it's a little bit different, and I think it's related with dropbox, have you resolved the issue? thank you...

PD: I'm attaching a picture

[MyerPj]

That looks like a 'workspace' problem. Try a different workspace, like Edit or something default. In general, files should not be in a dropbox, google drive, etc folders.

[Ninja218559693w5o]

If the workspace solution doesn't work, your computer may have an antivirus software, like windows virus and protection, built in. Try disabling any anti-virus softwares. You'll have to look up a video of how to do so, though. Hope that helps in someway.