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Platform: Windows 10 Home
Hardware: Intel i7 6gen, geforce 1070
Product: Adobe Premiere Pro 2020 (14.4)
Video codecs (as indicated by VLC codecs information): MPEG-H Part2/HEVC (H.265) (hevc)
Video source: Hikvision dashcam
Hello, I have encountered a problem that is blocking me from doing any work. I am attempting to put together a video collected from my dashcam. However, I am failing on import for with the error message: "The file has an unsupported compression type."
I have attempted the steps on https://helpx.adobe.com/premiere-pro/kb/troubleshoot-MTS-files.html, which does not resolve the problems for me (1st method: doesn't work. 2nd method: cannot find AVCHD directory, 3rd method: there is no "C:\Users\Public\Public Documents\AdobeInstalledCodecs"directory to begin with.).
I have also tried a variety of community methods (including those listed on https://community.adobe.com/t5/premiere-pro/can-t-import-hevc-videos-to-premiere-pro-2018/td-p/94167...), none of which really helps my case.
My project is of a lower importance, has no deadline, but is time consuming so I do want to take the time to get things "right" instead of using tricks and workarounds. Can somebody helpfully provide me with some thoughts on how to resolve the issue?
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