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Hello,
I'm experiencing this new error after importing any videos shot from my iPhone 8 plus.
When I try to create a new sequence from my clip I get this error and the play button freezes and does nothing. Then, the entire premiere pro freezes, and I have to force stop and reopen again.
Some following info might help.
1. Camera - iPhone 8 Plus (shot through native camera app)
2. Import method - tried both drag & drop into project panel and right-click -> import
I see this problem with other video editors as well but those solutions shared already did not help me.
Can someone let me know how I can fix this?
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If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.
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The footage is in constant framerate. Not just this specific video. Any video that I import it says the "Error retrieving frame 0", then the play button doesn't work and then premiere pro hangs and crashes.
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You can use tsMuxer to convert Variable Frame Rate to CFR without reencoding: https://www.videohelp.com/software/tsMuxeR
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Nope. It did not work. Unable to use premiere pro.
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The footage plays properly in VLC player?
Could you share MediaInfo? https://mediaarea.net/en/MediaInfo
And might as well just go shoot a sample video to share. I'll test it on my rig
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did u solve it? having the same problem
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Update your GPU driver if available, it worked for me after doing so.
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I had same issue until I updated my GPU driver, the problem is that adobe didn't even recognise my GPU.
I don't know what is the link between them but it is working fine after installing new GPU driver.