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Error retrieving frame 0

Community Beginner ,
Jun 21, 2020

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Hello,

I'm experiencing this new error after importing any videos shot from my iPhone 8 plus.

When I try to create a new sequence from my clip I get this error and the play button freezes and does nothing. Then, the entire premiere pro freezes, and I have to force stop and reopen again.

 

Some following info might help.

1. Camera - iPhone 8 Plus (shot through native camera app)

2. Import method - tried both drag & drop into project panel and right-click -> import

 

I see this problem with other video editors as well but those solutions shared already did not help me.

 

Can someone let me know how I can fix this?

 

- Karthick
TOPICS
Crash, Error or problem, Freeze or hang

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Error retrieving frame 0

Community Beginner ,
Jun 21, 2020

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Hello,

I'm experiencing this new error after importing any videos shot from my iPhone 8 plus.

When I try to create a new sequence from my clip I get this error and the play button freezes and does nothing. Then, the entire premiere pro freezes, and I have to force stop and reopen again.

 

Some following info might help.

1. Camera - iPhone 8 Plus (shot through native camera app)

2. Import method - tried both drag & drop into project panel and right-click -> import

 

I see this problem with other video editors as well but those solutions shared already did not help me.

 

Can someone let me know how I can fix this?

 

- Karthick
TOPICS
Crash, Error or problem, Freeze or hang

Views

385

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 21, 2020 1
Adobe Community Professional ,
Jun 21, 2020

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If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

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Jun 21, 2020 1
Community Beginner ,
Jun 21, 2020

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The footage is in constant framerate. Not just this specific video. Any video that I import it says the "Error retrieving frame 0", then the play button doesn't work and then premiere pro hangs and crashes. 

- Karthick

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Jun 21, 2020 1
Adobe Community Professional ,
Jun 21, 2020

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You can use tsMuxer to convert Variable Frame Rate to CFR without reencoding: https://www.videohelp.com/software/tsMuxeR

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Jun 21, 2020 2
Community Beginner ,
Jun 21, 2020

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Nope. It did not work. Unable to use premiere pro.

- Karthick

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Jun 21, 2020 1
Adobe Community Professional ,
Jun 21, 2020

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The footage plays properly in VLC player? 
Could you share MediaInfo? https://mediaarea.net/en/MediaInfo

And might as well just go shoot a sample video to share. I'll test it on my rig

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Jun 21, 2020 1
New Here ,
Jul 05, 2020

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did u solve it? having the same problem

 

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Jul 05, 2020 0
New Here ,
Oct 23, 2020

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Update your GPU driver if available, it worked for me after doing so.

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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I had same issue until I updated my GPU driver, the problem is that adobe didn't even recognise my GPU.
I don't know what is the link between them but it is working fine after installing new GPU driver.

 

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Oct 23, 2020 0