We're sorry about the poor experience. We can get this checked. Please let us know the source of the media file. Is this happening with any specific media or with all the media files? Also, the frame rate that you reported is a non-standard frame rate (32.1). Have you tried transcoding the file using any external transcoder like HandBrake and then tried importing the transcoded file in Premiere Pro? Let us know, we're here to help.
Having this issue also. Mine has green bars through the video. When I press play though I can see the video and hear the audio but video has the green bars. No clue whats going on but hard to work when a program you pay lots of money for doesnt work.