error retrieving frame

New Here ,
Jul 18, 2021 Jul 18, 2021

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Hi 

 

I am new to video editing and i keep getting this error retriving frame x at time x subittuting and so on. i have been all over the help on this and cant seem to get the errors to go away. i confirmed the footage on imported was 23.98 fps, resolution is 3840x2160. it is an mp4 file already so shouldnt need to convert. can someone please help me as i am just getting into this and i dont know where to do from here. everytime i try and export or render the sequence it gives the error. any idea what i need to do? someone please help!!!!!

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Editing, Error or problem, Export, Hardware or GPU, How to, Import

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi Bret!

Sorry for the trouble. We can get this checked. 

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Which device did you use to capture footage?
  • Can you try resetting preferences?

 

Let us know.

Thanks,

Kartika

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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mp4 files are not an ideal editing format.   You might try transcoding to a more robust format like prores and see if that solves the problem.  

 

And by any chance are any of your sources from a screen recording or shot on a smartphone?  If so, issue is probably that some of your sources have a variable frame rate which can cause wide array of problems that are inconsistent and hard to predict.    Here's how to fix this issue


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

 

And you might consider using smart rendering to locate the problem or perhaps workaround the issue

https://community.adobe.com/t5/premiere-pro/faq-what-is-smart-rendering/td-p/10648488?page=1

it's saved my butt on a few occasions.

 

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