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Error with Playback

Community Beginner ,
Aug 23, 2020

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Whenever I start a project I had previously worked on, I get yellow render lines, and video won't play. I rendered an in and out sequence to get green lines and it will not even play a rendered sequence. I have already tried switching the renderer option in the project settings and clean the cache and nothing. I just switched the graphics card to a GTX 1660 and I disabled it to see if that was the problem but it seems like it's not. After effects is running smoothly and like it should so I don't know what's the issue in premiere. 

Correct answer by Carlos5C56 | Community Beginner

UPDATE:

I got the playback to work now. I searched up on youtube and all I had to do was go to preferences > audio hardware and change the device class to MME. 

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Error or problem, Hardware or GPU

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Error with Playback

Community Beginner ,
Aug 23, 2020

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Whenever I start a project I had previously worked on, I get yellow render lines, and video won't play. I rendered an in and out sequence to get green lines and it will not even play a rendered sequence. I have already tried switching the renderer option in the project settings and clean the cache and nothing. I just switched the graphics card to a GTX 1660 and I disabled it to see if that was the problem but it seems like it's not. After effects is running smoothly and like it should so I don't know what's the issue in premiere. 

Correct answer by Carlos5C56 | Community Beginner

UPDATE:

I got the playback to work now. I searched up on youtube and all I had to do was go to preferences > audio hardware and change the device class to MME. 

TOPICS
Error or problem, Hardware or GPU

Views

98

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Are other projects having troubles, or only this one?

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Aug 23, 2020 0
Community Beginner ,
Aug 23, 2020

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Every project I open has the same problem. When I click play on the project it doesn't do anything. I cannot even play a video preview from the media browser.

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card. and your source properties and sequence settings.  Have you done any software or OS updates or installed any new peripherals?

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Aug 23, 2020 0
Community Beginner ,
Aug 23, 2020

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Specs:

  • i7-7700k 3.6GHz,
  • 32BG DDR4 RAM
  • Geforce GTX 1660 6GB DDR5
  • 256GB SSD
  • 1TB HDD
  • Premiere Pro 14.3.2

I haven't done any OS updates or installed any new peripherals but I have just installed the GTX 1660 graphics card and downloaded the driver for it. Premiere was running fine before when I had GTX 730 GPU but ever since I installed the new GPU I can't get the playback to work in premiere. Every other program runs fine as it should with the new GPU so I don't know what's the issue. 

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Is all the footage etc on the spinning drive?

Please post screenshot of footage in Mediainfo in treeview.

 

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Aug 23, 2020 0
Community Beginner ,
Aug 23, 2020

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Annotation 2020-08-23 221029.png

 

I'm sorry, I don't understand what you are asking but I get video clips from either drive C or D and the problem still persists. I also tried with my old GPU to see if my new GPU was the problem but I got the same results of no playback. 

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Yowza ... your system drive is chock full, and if your cache files are on that drive, you got no place for cache for Premiere or your system to use a drive space for a RAM cache. You need to clear that system drive, get at least 20GB free.

 

MediaInfo download page ... it's a free utility heavily used 'around here'. Download, install on your desktop after clearing some drive space! ... then drag/drop a clip onto that applet's icon. When it opens, select the Tree View from its viewing options. Make a screen-grab, and drag/drop that onto your reply box so we see it.

 

Neil

 

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Aug 23, 2020 1
Community Beginner ,
Aug 23, 2020

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Mediainfo.pngI have changed the redictory for cache to my D drive and i still can't get a playback. 

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Aug 23, 2020 0
Community Beginner ,
Aug 23, 2020

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UPDATE:

I got the playback to work now. I searched up on youtube and all I had to do was go to preferences > audio hardware and change the device class to MME. 

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Aug 23, 2020 0