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Essential audio and essential graphics always fail to load

Community Beginner ,
Oct 02, 2020

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I cannot browse presets and templates because the "essentials" always fail to load. They only appear if I reinstall creative cloud - so I've been re-installing it everytime I start work. Everything else is fine. Anyone else have this problem? Thanks in advance. Windows 10

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Essential audio and essential graphics always fail to load

Community Beginner ,
Oct 02, 2020

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I cannot browse presets and templates because the "essentials" always fail to load. They only appear if I reinstall creative cloud - so I've been re-installing it everytime I start work. Everything else is fine. Anyone else have this problem? Thanks in advance. Windows 10

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Effects and Titles

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93

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Oct 02, 2020 1
Adobe Community Professional ,
Oct 02, 2020

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Hello 

Can you try to delete all the files in the essential graphics folder?

C:\Users\\AppData\Roaming\Adobe\Common\Essential Graphics  

and delete all files.

 

and if you still don't have the latest adobe premiere version you need to update it

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Oct 02, 2020 1
Community Beginner ,
Oct 03, 2020

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I had a look. I don't have an Essential Graphics folder. I have a Motion Graphics Template folder - where it saved all the graphics I've used and edited.

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Oct 03, 2020 0
Community Beginner ,
Oct 03, 2020

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My PPRO is current

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Oct 03, 2020 0
Adobe Community Professional ,
Oct 03, 2020

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Let's try to do some basic steps :

           https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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Oct 03, 2020 0
Community Beginner ,
Oct 11, 2020

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No, that's not it. Anyway, I don't want to spend too much time on it. I'll just have to reinstall cloud everytime if I wanted to browse stock library.

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Oct 11, 2020 0