Estou usando a versão 15.1, e após abrir o programa o pc trava e congela

New Here ,
Apr 22, 2021 Apr 22, 2021

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HELP!! 

 

Estou usando a versão 15.1, e após abrir o programa o pc trava e congela. Mesmo apertando Ctrl+ALt+Del nada muda, ao ponto de precisa reiniciar o pc no botão que fica na máquina.

 

Configurações do Pc:   ryzen 5  / 8 ram / Placa de video RX560 

TOPICS
Error or problem, Freeze or hang

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Vitor,

Have you deleted media cache and rebooted yet?

 

Thanks,
Kevin

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Como isso pode ajudar nesse caso??

 

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Mas não é isso não, tem espaço no HD tranquilamente

 

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi Vitor,
Corrupt media cache can cause similar problems. Close all projects. Choose Preferences > Media Cache and then delete all media cache on disk. It may help.

 

Another thing you can try is to create a new project, and then import the old one into the new one.

 

Please try these things.

 

Thanks!
Kevin

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