Exported file not playing on any media players

Community Beginner ,
Dec 20, 2020

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Hello! So, I'm working on a documentary and I recently finished the first edit. I exported it, and found that it wouldn't play on Quicktime. I downloaded another media player, Elmedia, and found the file still wouldn't play. I exported it two more times and both of those still wouldn't work. Is there something wrong with my file? How do I know? Thanks in advance for the help!

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Correct answer by Ann Bens | Adobe Community Professional

Change the audio settings of the sequence to 48kHz. See it that will help.

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Error or problem, Export, Hardware or GPU

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Exported file not playing on any media players

Community Beginner ,
Dec 20, 2020

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Hello! So, I'm working on a documentary and I recently finished the first edit. I exported it, and found that it wouldn't play on Quicktime. I downloaded another media player, Elmedia, and found the file still wouldn't play. I exported it two more times and both of those still wouldn't work. Is there something wrong with my file? How do I know? Thanks in advance for the help!

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Change the audio settings of the sequence to 48kHz. See it that will help.

TOPICS
Error or problem, Export, Hardware or GPU

Views

62

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

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Dec 20, 2020 0
Community Beginner ,
Dec 20, 2020

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I opened the file with the app and this is what popped up.Mediainfo screenshot 2.pngMedia info screenshot.png

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

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Please post a screen capture of your export settings.attachment.png

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Dec 20, 2020 0
Community Beginner ,
Dec 20, 2020

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Export settings.pngThanks for the response!!

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

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Change the audio settings of the sequence to 48kHz. See it that will help.

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Dec 20, 2020 0
Community Beginner ,
Dec 20, 2020

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I think my audio setting is already at 48kHz? If it's not could you explain how to change it? Sorry, I'm a bit of a beginner. 

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

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afbeelding.png

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 20, 2020

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MediaInfo Mac

Use this for info about the clip and post outcome in treeview here on forum.

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Dec 20, 2020 0
Community Beginner ,
Dec 20, 2020

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It worked! Thank you so much!

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Dec 20, 2020 0