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Exported media won't send via airdrop + won't show up in photos when downloaded from google drive

New Here ,
Jul 08, 2020

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Hello,

 

I have recently switched from Mac to PC, though everything I have exported on my PC so far won't go onto my phone (via airdrop, google drive, we transfer plus more).  

 

As far as I can workout, I am using the same export settings I have always used over the last 5 years or so on my mac. (Attached is photo of export settings for Instagram video)

IMG_2220.jpg

Has anyone else experianced a similar problem and worked out the problem?  Could it be a hardware problem?  The PC has a 3900x processor and 2060 super GPU, it has been exporting crazy quick compared to what I am used to, but obviously is no help if I can't get the videos to there destination...

 

Hope someone can help!!

 

Thanks,

 

Amon

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Lower field is most likely the issue.

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Exported media won't send via airdrop + won't show up in photos when downloaded from google drive

New Here ,
Jul 08, 2020

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Hello,

 

I have recently switched from Mac to PC, though everything I have exported on my PC so far won't go onto my phone (via airdrop, google drive, we transfer plus more).  

 

As far as I can workout, I am using the same export settings I have always used over the last 5 years or so on my mac. (Attached is photo of export settings for Instagram video)

IMG_2220.jpg

Has anyone else experianced a similar problem and worked out the problem?  Could it be a hardware problem?  The PC has a 3900x processor and 2060 super GPU, it has been exporting crazy quick compared to what I am used to, but obviously is no help if I can't get the videos to there destination...

 

Hope someone can help!!

 

Thanks,

 

Amon

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Lower field is most likely the issue.

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43

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Adobe Community Professional ,
Jul 08, 2020

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Lower field is most likely the issue.

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New Here ,
Jul 08, 2020

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Thankyou!!!!!  This was it! THANKS!

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New Here ,
Jul 08, 2020

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Just out of interest, what is the 'field' option? I know nothing about it..

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