Exporting audio and video separately

[austins91492396]

Hey everyone. I keep trying to export to my video but when I do, two things might happen:

1. After rendering, Premiere crashes and my computer craches.

--- or ---

2. The export seems to work but then I see the audio (.acc file) and the video (.m4v file) are exported seperately.

Does anyone know how to fix this issue? Are they two seperate issues?

Thanks!

[John T Smith]

1 - http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-after-effect...
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

2 - depending on the preset you use, exporting two files is completely correct... so what is your export setting?

[austins91492396]

I only changed the preset to "YouTube Full HD" and the file naming/path. That is all. I did not touch anything else. Format is H.264.

The thing is, I have exported exactly like this before and it worked fine. I got my video with video and audio all in one.

Actually, it almost as if the process does not finish and then I am stuck with these files that did not finishing combining. Does that sound about right?

Is there any other information from the export window that I can share?

[Ann Bens · Accepted solution]

Turn off hardware encoding and try again.

[austins91492396]

That worked! Thanks so much!

[Ann Bens]

Please post screenshot export settings with left tab to output with an image (not black).