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Exporting bugs and problems

Explorer ,
May 21, 2021 May 21, 2021

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I am getting weird issues when I export, it happens every time and I have to re-export and hope it doesnt do it somewhere else in the video. Ill attach a few examples. Here are a few issues:

 

1. But PNG's will be missing

2. I get this weird, garbled green/inverted image on the images, sometimes during creation and sometimes after exporting.

 

Ive tried a few other versions that didnt do this, and ive tried resetting my prefrences etc, and it still does this. Is it an export or hardware issue? I cant figure out whats going on.

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Community Expert ,
May 21, 2021 May 21, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Community Expert ,
May 21, 2021 May 21, 2021

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If that's not it:

 

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
https://community.adobe.com/t5/premiere-pro/faq-fix-for-nvidia-gpu-crashes-when-using-a-laptop-on-wi....

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

 

 

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Explorer ,
May 24, 2021 May 24, 2021

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Will give these a run through, didnt think of the media cache and a few of the other things listed. Will report back if it persists!

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Explorer ,
Jun 02, 2021 Jun 02, 2021

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I am now at the end of the list, let you know how the last steps work. The last time it took a week to do it again. But ill add more details below to see if it can add some more context.

  • Version 15.2
  • Windows 10
  • No recent updates
  • Believe the vids are all H.264, Mostly from envato/storyblocks or created from SVG's.
  • Rendering using Mercury Playback Engine (Software Only)
  • Problems with final output and with previews
  • Just started in the last 5-6 projects, have to export a few times until it exports correctly.

 

Video Card GPU
AMD Radeon (TM) RX 580 VRAM
4096 MB
GDDR5 1750 MHz

CPU
AMD Ryzen 7 2700 Eight-Core Processor
8 Cores

 

RAM
32 GB

 

 

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Explorer ,
Jun 02, 2021 Jun 02, 2021

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LATEST

I followed your steps and it still seems to be doing it 😞

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Community Expert ,
May 24, 2021 May 24, 2021

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Can you change the renderer from harware accelaration to software only?

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Explorer ,
May 24, 2021 May 24, 2021

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Thats what im currently doing. Hardware would occasionally add a different kind of visual audio/visual glitch. Software was working great up until a month or so ago. But I finally got sick of it enough to post for a solution.

 

clearing the cache seemed to have helped. But ive only done 1 render, hopefully it will continue to work on future projects.

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Thnikkaman,

Make sure your still images are not hugely oversized compared with the sequence size. 2x size is plenty for any animation you need to do. Otherwise, you might overwhelm your GPU.

 

Cheers,
Kevin

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Explorer ,
Jun 02, 2021 Jun 02, 2021

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Hey, its doing it again a few weeks later. Here is the stats on an image its doing it on. Doesnt seem to be too big.

Type: PNG File
File Size: 894.67 KB
Image Size: 2447 x 1652
Pixel Aspect Ratio: 1.0
Alpha: Straight Alpha
Color Space: sRGB IEC61966-2.1
Color Space Override: Off
Input LUT: None

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