Exporting creates M4V file and separate audio file - both cannot be opened

Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Ok, start off by saying I am new so apologise if this has been answered already. I have searched for similar questions butcouldn't find the answer. 

Am using a Windows PC (if thats relevant?) 

 

When exporting am using settings H.264, export video and audio selected, youtube 1080 selected. 

Exports now sometimes hang or when they do complete, places an m4v file and separate audio file in the chosen location - both files cannot be opened. 

Did try to upload the m4v to Youtube but had no sound and it cut off the last 4 mins of the video. 

Have uploaded 5/6 videos without issue before but since yesterday (07/06/21) all these issues are cropping up. 

Thank you for your time

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Error or problem, Export, Formats, Freeze or hang

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Post screenshot export settings.

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Export Settings.JPG

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Just uploaded - thanks

 

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Turn off hardware encoding and try again.

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Just trying that and will let you know - Thanks

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Ok so tried that and have found that at 78% it freezes and Premier Pro then closes. So Im thinking the 78% is just dumped hence why its showing at an m4v file as I believ it converts to an mp4 file at the end of the export? 

 

Question is - why is it freezing and crashing at 78% export?

 

(Thank you for you help so far, very much appreciated)

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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OK so all sorted - seems the crashing at 78% was due to a dodgy section of video. Tested with a render in and out either side of the suspected offending piece and that errored out. Removed it and reinserted and worked a treat. Thank you again for all your help @Ann Bens 

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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