Exporting halts after 3 seconds in Premiere Pro 14.8 using CUDA instead of OpenCL

Community Beginner ,
Jan 14, 2021

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On the Adobe Media Encoder, When I used the Mercury Playback Engine GPU (CUDA) the exporting stop at 3 seconds but if I used the Mercury Playback Engine GPU (OPEN CL) as renderer it works and I can multi-task. Before I can use the (CUDA) on my exports but after an update on Adobe Premiere Pro 2020 14.8 and Adobe Media Encoder it suddenly becomes like that. I have reverted my version on 14.6 but I still experience the same problem?

 

Can you help me with this?

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Hardware or GPU

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Community Beginner ,
Jan 14, 2021

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I hope some answer this question. So many projects pending for export.

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New Here ,
Jan 14, 2021

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Me To!

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Adobe Employee ,
Jan 14, 2021

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Export issues, Arnel? Sorry.

 

My ask in the last paragraph of my post was to create your own post rather than tack on to my announcement. This helps you get a better answer faster.

I'll move your post to its own post and hopefully we can find some answers for you from the community. I hope that is OK.

 

Thanks,
Kevin

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New Here ,
Jan 14, 2021

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Thank you

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Adobe Community Professional ,
Jan 14, 2021

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There have been a bunch of users on here in the last few days with crash/hangs/playback issues with Nvidia GPUs installed. There is clearly a buggy Nvidia 'game' driver out there.

 

Go to the Project settings dialog, Mercury Acceleration and set to software only. If that works, and CUDA still doesn't, then go to the Nvidia site. Download/install the latest STUDIO driver in a clean install. You may need to roll back even one Studio driver version. Some users can work with the newest Studio driver, some need to go back one.

 

Neil

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