Exporting issue with Premiere Pro 15.2.0 (BUILD 35)

New Here ,
Jul 02, 2021 Jul 02, 2021

Copy link to clipboard

Copied

I am working off a server and everytime i export to the server, the export completes but the play back the video it freezes at a certain point.

TOPICS
Editing, Error or problem, Export, Freeze or hang

Views

102

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

Copy link to clipboard

Copied

Hi Tiego!

Sorry about the trouble. We can get this checked. 

  • What are your system details (OS, CPU, RAM, GPU)?
  • Does it happen with a specific file?
  • What happens when you export it in a local drive?

 

Let us know.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2021 Jul 02, 2021

Copy link to clipboard

Copied

Hi Kartika

Thanks for your reply.

- System Details:

OS: macOS Big Sur 11.2.3

CPU: 3.5 GHz 6-Core Intel Xeon E5.

RAM: 32 GB 1600 MHz DDR3.

GPU: AMD FirePro D500 3 GB.

 

- It happens with all the eports files H.264, MXF OP1a moostly.

- When I export to the local drive I do not experience the issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

Copy link to clipboard

Copied

Hi Tiego5EB6,

 

It sounds related to the server. Have you tried reaching out to your IT team regarding this? Also, have you tested the preview in a different Media Player?

Let us know the results.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2021 Jul 05, 2021

Copy link to clipboard

Copied

LATEST

Hi Nishu

I have been working off the server with the previous version of Premiere Pro, i started experiencing this issue when I updated Premiere Pro 15.2.0. (BUILD 35). I have five other systems that I am experiencing the same issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines