Exporting on Premiere 2020

[carloramirr]

Hello, 

I have encountered an exporting issue where my 4K footage is frozen but the 1080 footage plays back normal. The 4K footage is from my drone Mavic Air 2.  I have messed with the sequence settings and I could not get the 4K footage to play at all. All I get is one frame and normal 1080 footage. Both 4K and 1080 were shot at 60 FPS. Please help. Thank you. 

[Ann Bens · Accepted solution]

Drone footage is known to give problems due to the heavy compression/codec used.

You hardware might not be able to handle the 4K.

Consider using proxies.

[carloramirr]

I will give this a try and get back to you. Thank you. 

[carloramirr]

It worked! Thanks