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Exporting project crashes my computer

New Here ,
Jul 18, 2020

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I am a very amateur user! I have done my first project which is a virtual choir project and I am trying to export the project as a h.264 but my macbook keeps crashing about 60% in. I admit I am fairly clueless and would be grateful of any support. Thanks

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Exporting project crashes my computer

New Here ,
Jul 18, 2020

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I am a very amateur user! I have done my first project which is a virtual choir project and I am trying to export the project as a h.264 but my macbook keeps crashing about 60% in. I admit I am fairly clueless and would be grateful of any support. Thanks

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Export

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Adobe Community Professional ,
Jul 18, 2020

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Any error report or anything of that nature?

Can you provide a little more info about your computer specs and premiere version?

Do you have enough room on the drive that you're exporting to?

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Adobe Community Professional ,
Jul 19, 2020

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I'm guessing that you used a screen recording program to record the video.  If so, the source files are probably variable frame rate.  Use media info to determine that

https://mediaarea.net/en/MediaInfo/Download

If it is variable frame rate use handbrake to convert to a constant frame rate

https://handbrake.fr

and here's a tutorial how to do it

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

You should be able to simply relink to the converted files.  Post back with any questions.

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New Here ,
Jul 20, 2020

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This is brilliantly helpful, and I suspect part of the problem, thank you - I'll learn about it and have a go.

After a bit of research I managed to export it through Preference-Media- unchecking the Enable Hardware acclerated decoding

Then on export I chose the Software encoding option and a 'Main' rate as opposed to High. 

Feeling around in the dark really but it has worked...for now!

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