Exporting video in PP and ME hard locks PC

Community Beginner ,
Dec 17, 2020

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I just built a new PC and whenever I try to export any video it hard locks. Doesn't matter if it's in Media Encoder or Premiere Pro but non Adobe software like HandBrake works fine. I am not even doing heavy rendering, this is outputting some low end SD footage. 

 

Specs are:

i9 10900k

32 GB RAM

GTX 1070

 

Thanks!

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Crash, Error or problem, Freeze or hang

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Exporting video in PP and ME hard locks PC

Community Beginner ,
Dec 17, 2020

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I just built a new PC and whenever I try to export any video it hard locks. Doesn't matter if it's in Media Encoder or Premiere Pro but non Adobe software like HandBrake works fine. I am not even doing heavy rendering, this is outputting some low end SD footage. 

 

Specs are:

i9 10900k

32 GB RAM

GTX 1070

 

Thanks!

TOPICS
Crash, Error or problem, Freeze or hang

Views

41

Likes

Translate

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Dec 17, 2020 0
Community Beginner ,
Dec 17, 2020

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Just and update, after fiddling around some more I realize that it is specifically H264 causing the crashing. I output an AVI no problem.

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Dec 17, 2020 0
Adobe Employee ,
Dec 17, 2020

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Hey Chris,

Are you using a preset, or is this H.264 export customized at all? Let us know if it is and what your settings are. Hopefully we can find out what's going on there.

Thanks,
Kevin

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Dec 17, 2020 0
ChrisG-M LATEST
Community Beginner ,
Dec 20, 2020

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The only thing I am changing is doing a constant bitrate of 1 MB/s. I thought I fixed it by turning off the hardware accelerated encoding and decoding and chaning the project file to Mercury Playback Engine Software Only and this worked for a few test exports and one 3.5 long 1080p video but now it is back to crashing on this 480p video I am exporting.

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Dec 20, 2020 0