Failing to export and locking up

New Here ,
Jan 13, 2021

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I have been trying for over 12 hours now to export a video, the encoding bar pops up and then gets stuck at 0-1% estiated time usually about 1 hour ajd 44 mins but can vary. hitting cancle locks the entire app and closing in task manager means I cannot reopen Prem and have to restart my system.

Exporting at; h.265, match source high bitrate, use maximum render quality (have tried others too with no luck)

specs;

19-10900k

32gb ram

windows 10 pro

GeForce GTX 1070

all drivers and software up to date.

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

If you have an Nvidia card, change your driver, probably rolling back to an earlier Studio driver version. The latest Nvidia driver and perhaps especially on the Game driver group is a potential cause here.

 

Also of course with potential graphics issues, you can check by changing the Mercury Acceleration option in the Project dialog settings to Software only. If that fixes the problem, it's a GPU issue.

 

Neil

TOPICS
Crash, Export, Freeze or hang

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Failing to export and locking up

New Here ,
Jan 13, 2021

Copy link to clipboard

Copied

I have been trying for over 12 hours now to export a video, the encoding bar pops up and then gets stuck at 0-1% estiated time usually about 1 hour ajd 44 mins but can vary. hitting cancle locks the entire app and closing in task manager means I cannot reopen Prem and have to restart my system.

Exporting at; h.265, match source high bitrate, use maximum render quality (have tried others too with no luck)

specs;

19-10900k

32gb ram

windows 10 pro

GeForce GTX 1070

all drivers and software up to date.

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

If you have an Nvidia card, change your driver, probably rolling back to an earlier Studio driver version. The latest Nvidia driver and perhaps especially on the Game driver group is a potential cause here.

 

Also of course with potential graphics issues, you can check by changing the Mercury Acceleration option in the Project dialog settings to Software only. If that fixes the problem, it's a GPU issue.

 

Neil

TOPICS
Crash, Export, Freeze or hang

Views

38

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 13, 2021 0
Adobe Community Professional ,
Jan 13, 2021

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If you have an Nvidia card, change your driver, probably rolling back to an earlier Studio driver version. The latest Nvidia driver and perhaps especially on the Game driver group is a potential cause here.

 

Also of course with potential graphics issues, you can check by changing the Mercury Acceleration option in the Project dialog settings to Software only. If that fixes the problem, it's a GPU issue.

 

Neil

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Jan 13, 2021 0
Tetcher LATEST
New Here ,
Jan 13, 2021

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This worked, thank you kind sir.

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Jan 13, 2021 0