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FAQ: How to solve crash while using Export Settings in Premiere Pro v. 14.2?

Adobe Employee ,
May 22, 2020

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Update: This issue has been fixed in Premiere Pro v14.3. Please download the latest update from the Creative Cloud Desktop app. 

 

We are investigating an issue where Premiere Pro v14.2 might crash or get in a non-responsive state while using the Export Settings window. This issue has been observed on systems using NVIDIA GPU not supporting NVENC. If you are using such GPUs and experiencing a crash or freeze while using the H.264/H.265 format, please follow these steps to fix it.

 

Navigate to Premiere Pro Preferences > Media and uncheck Enable hardware accelerated encoding and decoding. Restart Premiere Pro and try to export.

Disable hardware accelerated decoding/encodingDisable hardware accelerated decoding/encoding

 

Hope it helps. If you are experiencing a crash while exporting with any other format/codec, please create a new community discussion and we will get that issue checked. 

 

Thanks, 

Sumeet

 

 

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FAQ: How to solve crash while using Export Settings in Premiere Pro v. 14.2?

Adobe Employee ,
May 22, 2020

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Update: This issue has been fixed in Premiere Pro v14.3. Please download the latest update from the Creative Cloud Desktop app. 

 

We are investigating an issue where Premiere Pro v14.2 might crash or get in a non-responsive state while using the Export Settings window. This issue has been observed on systems using NVIDIA GPU not supporting NVENC. If you are using such GPUs and experiencing a crash or freeze while using the H.264/H.265 format, please follow these steps to fix it.

 

Navigate to Premiere Pro Preferences > Media and uncheck Enable hardware accelerated encoding and decoding. Restart Premiere Pro and try to export.

Disable hardware accelerated decoding/encodingDisable hardware accelerated decoding/encoding

 

Hope it helps. If you are experiencing a crash while exporting with any other format/codec, please create a new community discussion and we will get that issue checked. 

 

Thanks, 

Sumeet

 

 

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May 22, 2020 12
Adobe Community Professional ,
May 22, 2020

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This is just one of many problems 14.2 has. Prerendering audio files, importing, just plain shutting down can cause crashes, go completely unresponsive for many many minutes and in general just fail. Whatever was done about GPU should have been thoroughly tested before releasing.

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May 22, 2020 15
New Here ,
Jun 18, 2020

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Nope, still crashing on my machine (14.3). Idk but Premiere is getting worse for each update, no slight improvement in performance but only getting slow and unstable. 

i7 8750H, 32GB RAM, GTX 1070, SSD NVME 500GB

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Jun 18, 2020 4
Explorer ,
Jun 19, 2020

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Same for me. Definitely not fixed. 

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Jun 19, 2020 1
Community Beginner ,
Jun 21, 2020

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Sounds about right. I've never had issues until the past 2 months and I have a very beefy iMac Pro and almost nothing phases it...until now. Every time I call in they quickly tell me to try one thing, get off the phone, and close my case out every single time. I have to call back and reopen it and they are always having me do the opposite of what the person before me said was the issue so they're just cancelling each other out continuously and they've never responded to my post on here and the one that matches my issues the most with audio dropping off and everything continuously freezing is locked and they don't allow you to comment on it anymore lol! 

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Jun 21, 2020 1
New Here ,
Jun 21, 2020

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Yep, but the worst thing is unstable history record so you can't always UNDO your last step because isn't recorded in history. Also, when editing parameter it's always 'auto-deselect object', so when I edited a parameter, I have to reselect the object to edit other parameter. It makes my workflow more frustating.

Another issue that I found is when using Nested Sequence, I can't move the pointer unless doing Ctrl+S first. (the pointer is blinking, more kinda like glitching)

 

I have already done everything from driver update, clean uninstall & reset preference & reinstall ALL CC app. But the issue still there, it only fixed by resetting preference but happened again in 15 minutes. Who wants to reopen project and reset preference every 15 minutes?

I think my old CC 2017 is more stable in workflow. But why do I have to subscribe and getting every I update if I should go back to old version at the end? 

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Jun 21, 2020 2
New Here ,
Jul 02, 2020

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Same here. I've never had a problem until this last update. Every time I try to export it crashes.

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Jul 02, 2020 0
Explorer ,
Jul 10, 2020

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I don't usually complain about software... but i've never seen my mac (Mac OS X) crashing so many times before. It crashed more times in one week than ever before... it just happens with Premiere Pro... not even with blender or other software. I would love to see Adobe sending a note for theis paying customers that tey will fix the software. If you buy a car or other product and it has serious problems they apologize and fix the problem. It's the law in many countries. For the first time i'm not happy with Adobe. For the first time i'm looking for other alternatives, Final Cut or Davinci Resolve... 

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Jul 10, 2020 0
Adobe Employee ,
Jul 16, 2020

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Hi iThinky,

I looked at another of your posts. Is your system still: iMac late 2012 - 2.7Ghz i5

 

If so, you are not meeting system requirements for CPU. Not sure what the rest of your system is reading, but you should compare them with system requirements for Premiere Pro. I have a slightly newer Mac. It barely functions. Time for an upgrade, in my opinion.

 

Regards and thanks,
Kevin

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Jul 16, 2020 0
Explorer ,
Jul 22, 2020

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Hi Kevin.

 

My crashing issue was happening with a MacBook Pro late 2012. Now i'm workin with a 27inch iMac and it's a running horse... if anything happens i'll let you know.

I just tried exporting to check the macBook Pro with Premiere 14.3.1 and it didn't crash now...

Thanks,

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Jul 22, 2020 0
Community Beginner ,
Jul 15, 2020

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Nothing is fixed, the issue is still there. It definitely has something to do with rendering sound. The moment I uncheck audio export, the video will render without issues. The crash is shutting down the PP application in some cases, the whole machine in others. This is unaccceptable. @Adobe, get this fixed ASAP!

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Jul 15, 2020 0
Adobe Employee ,
Jul 16, 2020

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Very odd, but kindly give us more info please, Senolito. Most people are working without this error. You can also work with our support agents via text or phone.

 

Regards,
Kevin

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Jul 16, 2020 0
New Here ,
Jul 26, 2020

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Kevin, there were at least 4.5K people looking at the issue as per your counts. This isn't an isolated issue.

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Jul 26, 2020 2
New Here ,
Jul 22, 2020

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I just updated to 14.3.1 and this issue appeared. Crashing while exporting making the mac reboot.

MBP 13" 2015 i5@2,7ghz

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Jul 22, 2020 0