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FAQ: How to solve Encoding/Export stuck at 0% with Premiere Pro/Adobe Media Encoder 14.0.1?

Adobe Employee ,
Jan 23, 2020

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We are investigating an issue with Premiere Pro/Adobe Media Encoder (v 14.0.1) where the export gets stuck at 0%. This issue seems to be related to markers. Here are the steps that can be followed to address this issue.

 

Note: This procedure is only applicable if you are using makers in the sequence.

 

The easy way:

Select all the markers from the timeline that you are trying to export and delete them (https://helpx.adobe.com/in/premiere-pro/using/markers.html#find_move_and_delete_markers). Once the markers are deleted try to export (you may want to create a backup of the project with the markers before deleting them, just in case if you need those markers later).

 

If you wish to drill down to the specific issue:

  • Open the project file.
  • Navigate to the Markers panel (Windows > Markers).
  • Double-click on the marker thumbnail in the Markers panel to load its properties window or select the marker thumbnail and go to Markers (in the menu bar) > Edit Marker.
  • Check if you see any parameter named marker_guid listed in the Flash Cue Point section.
    (If you don’t find this parameter listed, check the next marker)
    Look for marker_guidLook for marker_guid

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Once you find a marker that has marker_guid listed in the Flash Cue Point section, delete that entry.

    To do this enable the option for Flash Cue Point.

    Select marker_guid and click the - (minus) button.

    Enable Flash Cue Point & delete marker_guidEnable Flash Cue Point & delete marker_guid

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Click OK and try to export.

Hope this helps in solving the issue. Let us know if you have any questions.

 

Thanks,

Sumeet

Hi donika,

 

Yes, we are working on getting it sorted as soon as possible.

Thanks for your patience.

 

Sumeet

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FAQ: How to solve Encoding/Export stuck at 0% with Premiere Pro/Adobe Media Encoder 14.0.1?

Adobe Employee ,
Jan 23, 2020

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We are investigating an issue with Premiere Pro/Adobe Media Encoder (v 14.0.1) where the export gets stuck at 0%. This issue seems to be related to markers. Here are the steps that can be followed to address this issue.

 

Note: This procedure is only applicable if you are using makers in the sequence.

 

The easy way:

Select all the markers from the timeline that you are trying to export and delete them (https://helpx.adobe.com/in/premiere-pro/using/markers.html#find_move_and_delete_markers). Once the markers are deleted try to export (you may want to create a backup of the project with the markers before deleting them, just in case if you need those markers later).

 

If you wish to drill down to the specific issue:

  • Open the project file.
  • Navigate to the Markers panel (Windows > Markers).
  • Double-click on the marker thumbnail in the Markers panel to load its properties window or select the marker thumbnail and go to Markers (in the menu bar) > Edit Marker.
  • Check if you see any parameter named marker_guid listed in the Flash Cue Point section.
    (If you don’t find this parameter listed, check the next marker)
    Look for marker_guidLook for marker_guid

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Once you find a marker that has marker_guid listed in the Flash Cue Point section, delete that entry.

    To do this enable the option for Flash Cue Point.

    Select marker_guid and click the - (minus) button.

    Enable Flash Cue Point & delete marker_guidEnable Flash Cue Point & delete marker_guid

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Click OK and try to export.

Hope this helps in solving the issue. Let us know if you have any questions.

 

Thanks,

Sumeet

Hi donika,

 

Yes, we are working on getting it sorted as soon as possible.

Thanks for your patience.

 

Sumeet

Topics

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Adobe Community Professional ,
Jan 23, 2020

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I can reproduce this. I added a marker, enabled Flash Cue Point and clicked OK. I then double click the marker and added "marker_guid" manually and clicked OK. By doing this the export never started.

 

Once removed, everything worked as expected.

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Jan 23, 2020

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Thank you for this workaround solution. I do hope Adobe is working on fixing this in a way that does not involve deleting markers.

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Jan 23, 2020

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Agree. Thanks for the workaround. This helped get my project at least to a point where it will encode. It's so unfortunate that the Adobe team can't figure some of this stuff out before they release updates. Every single time I update AME something happens and I'm out 2+ days just trying to research a solution. Very uncool. But, hey, at least my 6min video is now encoding and should be done in...hmmm.... maybe 2+ hours?! Gah.

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Jan 24, 2020

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-- Update --

Once I removed the markers in Pr from the main sequence, the render worked. It also didn't take as long to render as it originally said. On another note: When I added markers in the source panel window that didn't seem to have any effect on the rendering snag. It's just when the markers are applied in the main sequence window. At least that's what happened for me.

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Adobe Employee ,
Jan 23, 2020

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Hi donika,

 

Yes, we are working on getting it sorted as soon as possible.

Thanks for your patience.

 

Sumeet

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Jan 23, 2020

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Glad to hear the cause of this nasty bug has been discovered. Unfortunately I have too many markers logging interviews, so a roll-back to AME 14.0 was my route of choice, but looking forward to a fix on this issue. Cheers!

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Mar 27, 2020

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I am trying to download the AME 14, I have the 2020 version. How do I do this? Im dealing with the same problem.

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Jan 24, 2020

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I can confirm that this "workaround" worked for my team. We've only had this particular issue with a computer running Premiere 14.0.1 - the issue does not occur with version 14.0.0

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Jan 25, 2020

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I can confirm that.  Encorder non-starts have always been an occasional thing (~10-15% of the time?) over the last ~5 years I've used it.  But immediately after updating to 14.0.1, my marker-containing exports fail to start in Encoder 100% of the time.  And immediately upon reverting to 14.0, Encoder starts just fine.

Removing markers is a terrible work-around for me, compared to simply reverting to perfectly functional 14.0. 

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Jan 31, 2020

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Same here. Thanks for the workaround. Hope a fix soon.

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Adobe Employee ,
Jan 24, 2020

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The Premiere Pro / Media Encoder team have identified the cause of this issue and we are working on a fix to be released as soon as possible.

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Jan 26, 2020

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Is there an estimation for when an update to fix the issue will be released?

 

Thanks Josh

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Mar 01, 2020

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Hi,

 

I'm having the same issue. My exporting process gets stuck at 9% and remaining time increases as much as 6 hours. I currently have version 14.0.3, any estimated time to fix this issue??

 

Thanks

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