FAQ: Troubleshooting Intel iGPU systems with Premiere Pro

Adobe Employee ,
Nov 11, 2019 Nov 11, 2019

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Do you have a dual GPU systems that feature an Intel iGPU? Is your dual GPU setup not working as expected? Before doing anything rash, please check the following:

  • Make sure the discrete AMD or NVIDIA GPU is set in Project Settings > General for the Mercury Engine Playback Engine: CUDA or Metal are the typical settings.
  • If you are working with H.264 and HEVC material, hardware acceleration using the Intel iGPU is favored for decoding and encoding due to Intel Quick Sync technology. It is set correctly by default, but you can verify those here. You can also use the settings to disable Quick Sync decoding and encoding (not recommended when working with H.264 or HEVC footage).
  • Some GPU playback and accelerated process are still handled by the discrete GPU automatically when working with this footage, like GPU accelerated effects.
  • Update: the GPU now assists decoding and encoding if the format is H.264. Note that QuickSync, if available, is used in place of GPU decoding and encoding. It is more performant, typically.

 

There is a lot of confusion around this issue, fortunately, Tech TV USA has this informative video explaining more about Quick Sync, its settings for enabling and disabling Hardware Acceleration for Import and Export processes, and about the tech, in general. It's worth your time:

 

 

  • If the expectation is that the discrete GPU should be more performant, that is not the case with H.264 and HEVC material because of Quick Sync. 
  • If you are working with other material besides these formats, then the discrete GPU would be more performant.

Info regarding Video Drivers for the Intel iGPU

  • The 2019/2020 version of Premiere Pro (version 13.0 and later) requires a recent version of the Intel graphics driver. 
  • We recommend updating your Intel drivers to the baseline drivers or above.

For more info on this topic, see:

Adobe Help Documentation: GPU Accelerated Rendering & Hardware Encoding.
Adobe Community article: FAQ: Everything you need to know about GPU use in Premiere Pro.

TOPICS
FAQ, Hardware or GPU, How to

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Community Beginner ,
Jun 08, 2020 Jun 08, 2020

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For those editing HEVC or H.264 video files on Windows based machines with NVIDIA graphics, there is also another option to accelerate decoding other than Intel's iGPU / Quicksync decoding.

The free Turbocut Daniel2 plugin (available Adobe Exchange or directly at https://www.turbocut.com/ also adds NVIDIA accelerated HEVC and H.264 decoding capabilties next to various other features like worlds fastest video codec -> Daniel2, which is great for preview caching and ultrafast UHD, 8K (or higher res) editing. 

But if you want the fastest way to hardware decode HEVC and H.264 using Nvidia GPUs, then Turbocut is your ticket right now. Give it a try. It's free. 

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New Here ,
Jul 21, 2020 Jul 21, 2020

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It's worth noting that too new of drivers seem to also cause issues. It would be great to know when Adobe plans on addressing this because while I could roll back to support Premiere and After Effects I would be condemning other important software I use. 

 

See this thread for details... important bit is right at the bottom.

 

https://community.adobe.com/t5/premiere-pro/green-lines-preview-a-bug/td-p/11189211?page=1

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Adobe Community Professional ,
Jul 21, 2020 Jul 21, 2020

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I give props to Adobe for making use of Intel's Quick Sync and they should continue supporting it. Having said that there are other options.

https://youtu.be/l8qte40pykI

I have done a few videos about Intel's Quick Sync but you can now use your GPU for rendering H.264/H.265 with the newest version of Premiere Pro.Monetized li...

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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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I found interesting issue related to QuickSync decoding with Intel Graphics in while Premier playback/rendering and stucking with it more than one week by now: https://community.adobe.com/t5/premiere-pro/memory-growth-with-intel-hevc-decoder-acceleration-both-...

There seems to be something non-trivial. Would be fine if someone from Adobe could help with it or give some tools to track leaks, please...

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