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Folders won't show up in media browser

Explorer ,
Jun 12, 2020

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Here's the weird issue (and I've searched already in the forums for an answer but I can't seem to find the exact situation).

 

I have a Terramaster 2+3 external enclosure with Hard drives 1 & 2 doing a RAID-0 and then a hard drive in slots 3 and 4 acting like just a bunch of disks.  This is connected to my computer via USB-3

 

When I use media browser to navigate to this RAID-0 Drive - there's absolutely NOTHING on the drive. I even have the "eye icon" set to showing me the file directory... nothing there:

HELP1.jpg

But in the Windows file explorer or even when I try to import something from the drive using File->Import there's clearly data there:

HELP2.jpg

Now this enclosure has been known to "go to sleep" on me after a bit of inactivity so I'm wondering if that's corrupting the directory listing.


This wouldn't be such an issue except if the drive goes to sleep after leaving the computer on all night, any open Premiere project using those files will have missing links. When I "wake up" the drive enclosure and try to relink the footage - the relinking tool uses media browser... which... doesn't see the files on the drive. 

 

I've tried reseting the preferences, manually deleting the media cache - but nothing's worked. Any suggestions?

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Error or problem, Import

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Folders won't show up in media browser

Explorer ,
Jun 12, 2020

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Here's the weird issue (and I've searched already in the forums for an answer but I can't seem to find the exact situation).

 

I have a Terramaster 2+3 external enclosure with Hard drives 1 & 2 doing a RAID-0 and then a hard drive in slots 3 and 4 acting like just a bunch of disks.  This is connected to my computer via USB-3

 

When I use media browser to navigate to this RAID-0 Drive - there's absolutely NOTHING on the drive. I even have the "eye icon" set to showing me the file directory... nothing there:

HELP1.jpg

But in the Windows file explorer or even when I try to import something from the drive using File->Import there's clearly data there:

HELP2.jpg

Now this enclosure has been known to "go to sleep" on me after a bit of inactivity so I'm wondering if that's corrupting the directory listing.


This wouldn't be such an issue except if the drive goes to sleep after leaving the computer on all night, any open Premiere project using those files will have missing links. When I "wake up" the drive enclosure and try to relink the footage - the relinking tool uses media browser... which... doesn't see the files on the drive. 

 

I've tried reseting the preferences, manually deleting the media cache - but nothing's worked. Any suggestions?

Topics

Error or problem, Import

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90

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Explorer ,
Jun 20, 2020

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So update on this. I did a COMPLETE reinstall - got a new system drive and fresh install of Windows 10 and Adobe - and the problem STILL persists... 

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Explorer ,
Jun 21, 2020

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So another update to this weirdness.

 

I created a new folder on that drive - and the NEW FOLDER appears in the Media Browser. Every NEW folder I create shows up just fine on the Media Browser.

 

So I thought, maybe if I copy the old folders to a separate drive and then copy them back it will repopulate - NOPE!

 

Maybe if I use a back up software to backup the folders to that drive it will repopulate - NOPE!

 

The ONLY thing that works is if I create a NEW FOLDER from scratch (and subsequent subfolders) and drag the contents of the folders into the NEW FOLDER - then it will appear correct in Media Browser.

 

Now File Explorer has no problem seeing any of these folders. Even Adobe Bridge sees everything fine in this drive. Adobe Premiere can open projects and import files just fine from this drive. The only thing that can't recognize these folders is Media Browser inside Premiere/Media Encoder. This wouldn't be an issue but if there's a broken link, Premiere uses Media Browser as its file explorer.

 

 

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