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FONT ISSUES AGAIN!!!!!!!

Engaged ,
Mar 30, 2019

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This makes the fifth time on this project I'm working on that fonts will not load, substitutes are completely off, and I face having to endure the torture of fixing titles throughout a 45 minute documentary. I HATE ADOBE. I've had their pseudo support on my computer twice, each time it eats up hours. I pay money every month only to lose precious time I should be making money. Adobe it hell.

It's not just premiere, others are blogging about the adobe neglectful abuse with photoshop. There is no reason for these programs to be this unstable. And there's no reason we should be paying for this, esp. this much.

Why does this pop up every time? I select the sync and then the most ridiculous popup follows

Ok, so what in the hell does this mean??? how much time??? will we know when the fonts are synced? Please reload the project to ensure text is rendered correctly? But when I do I go through all of this AGAIN AND AGAIN AND AGAIN AND AGAIN

Fonts have been synced, they were BEFORE I OPEN THE PROJECT!!!!!!!!!!!!

WHY CAN'T THIS JUST WORK? I'm so frustrated. This project was hard enough to do and now I have this nightmare to contend with every time I am about to get creative I'm lost in the cloud of crap

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FONT ISSUES AGAIN!!!!!!!

Engaged ,
Mar 30, 2019

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This makes the fifth time on this project I'm working on that fonts will not load, substitutes are completely off, and I face having to endure the torture of fixing titles throughout a 45 minute documentary. I HATE ADOBE. I've had their pseudo support on my computer twice, each time it eats up hours. I pay money every month only to lose precious time I should be making money. Adobe it hell.

It's not just premiere, others are blogging about the adobe neglectful abuse with photoshop. There is no reason for these programs to be this unstable. And there's no reason we should be paying for this, esp. this much.

Why does this pop up every time? I select the sync and then the most ridiculous popup follows

Ok, so what in the hell does this mean??? how much time??? will we know when the fonts are synced? Please reload the project to ensure text is rendered correctly? But when I do I go through all of this AGAIN AND AGAIN AND AGAIN AND AGAIN

Fonts have been synced, they were BEFORE I OPEN THE PROJECT!!!!!!!!!!!!

WHY CAN'T THIS JUST WORK? I'm so frustrated. This project was hard enough to do and now I have this nightmare to contend with every time I am about to get creative I'm lost in the cloud of crap

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Mar 30, 2019 3
Adobe Community Professional ,
Mar 30, 2019

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There's an odd thing where some apps like Illustrator and InDesign include a few fonts in their base installation. And you get this weird behavior where it says it needs to sync ... then can't. Going to the website with all the info for this, it says uninstall from your system

fonts ... but they aren't IN the system fonts, are they?

So ... you need to search for those fonts in your machine, probably in the Program/Package folders for your Adobe apps, and delete them from there. Reboot, and see if now it can sync them properly.

Yea ... this seems stupid & is very annoying. There's a couple fonts I still get this for, but as nothing I use actually USES them, I just close and ignore those dialogs when they pop up. I've only bothered going after the ones I actually use.

Neil

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Mar 30, 2019 0
Engaged ,
Apr 03, 2019

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Adobe needs to fix this. They can make it so we can force the use of a specific font so it doesn't matter if there's a similar one. They can make it so we can choose a specific replacement/alternative. And they need to clean up the whole dialog that happens when loading premiere and there's font issues like wait how long for syncing (which never works)? and so on... They should be troubleshooting, testing these issues on large projects like the real world is using this software for. And the software should not depend on this damn cloud to even function. This is just a nasty mess and they need to clean it up before there's another class action lawsuit this time forcing them to downsize and separate their business into more manageable businesses.

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Apr 03, 2019 1
Adobe Community Professional ,
Apr 03, 2019

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Have you tried the 13.1 release? This has fixed some of the odd buggy behavior with fonts. Hoping it has yours straightened out.

One really weird thing in the past implementation ... if say the fonts within Pr detected one of the TypeKit fonts installed in another CC app, but not on the machine ... it would say there was a conflict. Looking up the information for that type of conflict, one was told to go to your OS font installer and uninstall the version on the OS.

But ... there weren't any of the conflicting fonts installed in the OS ... they were all added in just by installing the programs for Illustrator and InDesign. So, going to those apps, and in the program/package files deleting all fonts that came with the app then rebooting 'fixed' the issue ... until you updated your apps, of course.

That seems fixed at least for now for me.

Neil

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Apr 03, 2019 0
Adobe Community Professional ,
Mar 30, 2019

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You don’t happen to be using more than one Adobe ID?

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Mar 30, 2019 0
Engaged ,
Apr 03, 2019

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no, just one id

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Apr 03, 2019 0
Adobe Community Professional ,
Mar 30, 2019

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Also, have you tried each of these steps?

Troubleshoot font activation problems in Creative Cloud

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Mar 30, 2019 1
Adobe Employee ,
Apr 03, 2019

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I can see that Bebas Neue is one of the fonts you are using. That is a known problem which happens with this particular font, and possibly others, because the older font was deprecated and there is at least one newer one with the same name. So you get stuck in that loop with the Resolve Fonts dialog. The workaround is to unsync both versions and then try to sync the newer version up again. I have a report open for this with the Adobe Fonts team. I will check on the status of that report and try to escalate it if possible.

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Apr 03, 2019 1
Engaged ,
Apr 03, 2019

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Thanks, I'd love for this to be resolved. I unmarked it as the correct answer because it's still an issue that hasn't been resolved and until it has been there just can't be a "correct answer". Hope you understand, thanks! This wasn't the only thing that was an issue also. I had Adobe tech on my computer and we literally had to remove all my fonts including all my system fonts possible to get warnings to stop. It's insanity.

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Apr 03, 2019 0
Adobe Employee ,
Apr 03, 2019

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Neofilm  wrote

Thanks, I'd love for this to be resolved. I unmarked it as the correct answer because it's still an issue that hasn't been resolved and until it has been there just can't be a "correct answer". Hope you understand, thanks!

Me too!

I did not set my or any other response correct for this thread. Nor did I see anything marked correct, so no hard feelings there for sure. There are certainly bigger Font problems going on beyond just what you are seeing in Pr's Resolve Fonts dialog. I'm trying to do what I can to unravel things from within my little corner of the world.

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Apr 03, 2019 1
New Here ,
Dec 07, 2019

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as a FYI jstrawn, :  problem exists in 2020 as well.  re: BebasNeue  

i understand it's the depreciated vs. newer fonts...but, issue still on the 2020 version. Ty

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Dec 07, 2019 2
New Here ,
Sep 19, 2020

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I am having this issue too with fonts that I was using just fine during the project and then they all of a sudden aren't synced anymore using the 2020 version. This is very frustrating to be almost done with a project and have to search and sync fonts that were there the day before. 

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Sep 19, 2020 0
Explorer ,
Sep 21, 2020

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Same issue - Editing is challenging enough without Adobe's bugs getting in the way of simple tasks! Please fix it, and FFS, please test your apps before you released them upon us.

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Sep 21, 2020 0