Footage not loading into Sequence

[G.E. Flynn]

Footage taken with a Samsung Galaxy Note 9 would not load into the Sequnce when dragged from the Media Browser.

The footage was shot at 1920 x 1080, 59.94 fps. When brought  into Premiere Pro, for some reason, it showed it had a frame rate of  28.11 fps. How that occurred I have no clue.

Then when the footage was dragged into the sequence, only the audio track was moved. The video track stayed vacant.

Funny thing, I loaded this footage into a friend's Pinnacle Studio 23 Ultimate. It also accepted it at a frame rate of 28.11 fps,  but loaded into the timeline with no problem.

I have two queations:

1. What would have caused the frame rate change?

2. If this footage proves to be functional in Pinnacle Studio, theorethically a less sophisicated piece of software, Why cannot Premiere Pro CC 2020 handle it? Is it a matter of changing a setting somewhere?

Please HELP! I do not want to edit on Pinnacle Studio.

[Michael Grenadier]

probably the material has a variable frame rate which premiere has issues with
use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

If that's not the problem post back and we'll dig deeper.

[Ann Bens]

The framerate needs fixing,

but most common user error for not getting either the video or audio in the seqeunce is due to not source patching the track.