frozen loading screen

[Mayar5C5A]

When I open the program, the program image opens, and the program will not close and will not load the data

[Ann Bens]

Before opening a project

FAQ: Deleting Media Cache files

FAQ: How to reset (trash) preferences.

[Mayar5C5A]

I am very sorry, I made a mistake in explaining the problem that I have .... The problem that I have is that when I open it, the program freezes on the starting image without the loading line for more than two hours and so far it has not worked so do you have any idea about solving this problem