frozen loading screen

Community Beginner ,
May 17, 2021 May 17, 2021

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When I open the program, the program image opens, and the program will not close and will not load the data

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Freeze or hang

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Community Beginner ,
May 17, 2021 May 17, 2021

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I am very sorry, I made a mistake in explaining the problem that I have .... The problem that I have is that when I open it, the program freezes on the starting image without the loading line for more than two hours and so far it has not worked so do you have any idea about solving this problem

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