frozen loading screen

Community Beginner ,
May 17, 2021 May 17, 2021

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When I open the program, it freezes like this for two hours and it hasn't worked yet. please help me .How do I fix this problemScreenshot (558).png

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Freeze or hang

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Hello,

 

Sorry for the trouble.

Can you please try to:

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Community Beginner ,
May 18, 2021 May 18, 2021

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Unfortunately, the solution did not work. Is there another solution?

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Can you please try to uninstall premiere pro then install it again?

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi Mayar5C5A,

 

Sorry to hear about this. We can get this checked. Let us know the system specs (OS, CPU, GPU & RAM). Also, navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore (Windows) or  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore (macOS) & check if you have any plugin in the MediaCore folder. If you find any plugin, temporarily move it to a folder on the desktop & check if Premiere Pro is launching after that.

Hope it helps.

 

Thanks,

Sumeet

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